Virtual Backstage Manager

• Feb 2021 - Present

Manager, Trade Show Services

• Aug 2020 - Present

Project Manager

• Jul 2016 - Aug 2020

Promoted to Project Manager and transitioned to top-tier clients with more complex and multiple accounts. • Manage an event portfolio of 44 clients with 64 project sites and assist with floor plan management and business intelligence analytics for multiple events.• Maintain an 87% client retention rate annually due to excellent client satisfaction.• Created training materials at Help Desk for clients as an additional resource to educate on utilization of the event platform system.• Selected to present basic and advanced floor plan operational designs at the Atlanta Workshop to a group of existing clients and their employees.

Associate Project Manager

• Apr 2012 - Jul 2016

Project manager for a market leading SaaS event software platform responsible for managing exhibitor clients in a production, deadline oriented environment. • Achieved an 89% client retention rate and identified opportunities for 12 upsells.• Recommend functional solutions to clients to increase their attendance and profitability at events. • Collaborated with cross-functional teams to identify strategies to improve client performance.• Partnered with 3rd party vendors to facilitate successful multi-system integrations with our software and client software.

Consultant

• Jun 2012 - Jun 2016

On-site Meeting Manager consisting of registration set-up and support, CEU credit information, room set-up, and evaluation collection. On-site Meeting Manager consisting of registration set-up and support, CEU credit information, room set-up, and evaluation collection.

Logistics Manager

• Sep 2007 - Apr 2012

• Led the floor plan development and communication for 1000+ exhibitors for the largest plastics industry tradeshow in the United States.• Negotiated contract and request for proposals (RFPs) comparisons for the internal division meetings using Cvent. • Responsible for pre, onsite, and post meeting set-up, banquet event orders (BEO), and audio visual (AV) equipment orders.• Planned 50+ conferences and managed an average budget of $15K per event.• Planned 200 educational sessions and facilitated 200 domestic and international speakers for tradeshow.

Conference Assistant

• Apr 2005 - Sep 2007

• Managed the event planning logistics for 12 events with an average attendee rate of 150 people to include: Banquet Event Order (BEO) sign off, Audio/Visual coordination, and room set-up.• Created meeting signage and marketing materials for all events.• Managed event timelines and logistics to ensure smooth operation of events.• Managed speaker’s needs for pre, onsite and post conference and served as their key point of contact. • Managed the event planning logistics for 12 events with an average attendee rate of 150 people to include: Banquet Event Order (BEO) sign off, Audio/Visual coordination, and room set-up.• Created meeting signage and marketing materials for all events.• Managed event timelines and logistics to ensure smooth operation of events.• Managed speaker’s needs for pre, onsite and post conference and served as their key point of contact.