Felecia Hester

Human Resources Management System Specialist at All Ways Caring HomeCare
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Contact Information
us****@****om
(386) 825-5501
Location
Louisville, Kentucky, United States, US
Languages
  • English -

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Experience

    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Human Resources Management System Specialist
      • May 2019 - Present

    • Human Resources Specialist
      • May 2019 - Present

    • Human Resources Specialist
      • May 2019 - Present

    • United States
    • Human Resources Services
    • 1 - 100 Employee
    • Corporate Recruiter
      • Aug 2017 - Present

    • United States
    • Human Resources Services
    • 1 - 100 Employee
    • Recruiter
      • Jun 2015 - Present

    • United States
    • Packaging and Containers Manufacturing
    • 700 & Above Employee
    • Customer Service Specialist
      • Sep 2013 - Jun 2015

    • Switzerland
    • Human Resources Services
    • 700 & Above Employee
    • Recruiter
      • May 2013 - Aug 2013

      •Interviewing/ orientation/on boarding/benefits/workers compensation claims/E-verify/background check/drug screen/credit check/coaching/disciplinary/strong communication sills •Manage employees •Respond to inquiries from employees, supervisors, and other external customers regarding HR policies and practices. •Process improvement and implementation: presentations, job posting, •Identify needs and requirements of business unit •Interviewing/ orientation/on boarding/benefits/workers compensation claims/E-verify/background check/drug screen/credit check/coaching/disciplinary/strong communication sills •Manage employees •Respond to inquiries from employees, supervisors, and other external customers regarding HR policies and practices. •Process improvement and implementation: presentations, job posting, •Identify needs and requirements of business unit

    • United States
    • Staffing and Recruiting
    • 200 - 300 Employee
    • Staffing Supervisor
      • Jul 2012 - May 2013

      •Full Circle Recruitment •Interviewing/ orientation/benefits/workers compensation claims/E-verify/background check/drug screen/credit check/coaching/ disciplinary action/ policies/ procedures/process improvement, HR specialist/generalist, Attend/direct/create job fairs, place ads •Specialize in Sr. level Management, Technical, Logistics, Manufacturing and Customer Service placement •Manage 1-300 employees at same or different clients at a time •Meet/Partner with client… Show more •Full Circle Recruitment •Interviewing/ orientation/benefits/workers compensation claims/E-verify/background check/drug screen/credit check/coaching/ disciplinary action/ policies/ procedures/process improvement, HR specialist/generalist, Attend/direct/create job fairs, place ads •Specialize in Sr. level Management, Technical, Logistics, Manufacturing and Customer Service placement •Manage 1-300 employees at same or different clients at a time •Meet/Partner with client decision makers; gather information and find people to fill client needs •Process improvement and implementation. •Identify needs and requirements •Coach employees, conduct meetings and focus groups •Yearly planning of goals, forecasting and reporting Show less •Full Circle Recruitment •Interviewing/ orientation/benefits/workers compensation claims/E-verify/background check/drug screen/credit check/coaching/ disciplinary action/ policies/ procedures/process improvement, HR specialist/generalist, Attend/direct/create job fairs, place ads •Specialize in Sr. level Management, Technical, Logistics, Manufacturing and Customer Service placement •Manage 1-300 employees at same or different clients at a time •Meet/Partner with client… Show more •Full Circle Recruitment •Interviewing/ orientation/benefits/workers compensation claims/E-verify/background check/drug screen/credit check/coaching/ disciplinary action/ policies/ procedures/process improvement, HR specialist/generalist, Attend/direct/create job fairs, place ads •Specialize in Sr. level Management, Technical, Logistics, Manufacturing and Customer Service placement •Manage 1-300 employees at same or different clients at a time •Meet/Partner with client decision makers; gather information and find people to fill client needs •Process improvement and implementation. •Identify needs and requirements •Coach employees, conduct meetings and focus groups •Yearly planning of goals, forecasting and reporting Show less

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Recruiter
      • May 2010 - Jun 2012

      • Full Circle Recruitment • Interviewing/ orientation/benefits/workers compensation claims/E-verify/background check/drug screen/credit check/coaching/ disciplinary action/ policies/ procedures, Attend, direct, create job fairs, place ads • Work closely with management and meet with decision makers/ process improvement and implementation. • Identify needs and requirements • Yearly planning of goals and forecasting/reporting, multi-task • Full Circle Recruitment • Interviewing/ orientation/benefits/workers compensation claims/E-verify/background check/drug screen/credit check/coaching/ disciplinary action/ policies/ procedures, Attend, direct, create job fairs, place ads • Work closely with management and meet with decision makers/ process improvement and implementation. • Identify needs and requirements • Yearly planning of goals and forecasting/reporting, multi-task

  • Papa John's International
    • Louisville, Kentucky Area
    • Marketing Coordinator
      • Jun 2007 - Jun 2012

      • Point of contact for clients, Fulfill client orders, address concerns/issues, and ensure high quality of service and products. • Visit client sites and meet with project managers and supervisors • Project/ Print Scheduler - Arrange project job timeline and oversee the project through to completion • Coordinate focus groups to develop, streamline, and update processes all marketing materials, marketing planners, coupon mailers, and custom design jobs from start through… Show more • Point of contact for clients, Fulfill client orders, address concerns/issues, and ensure high quality of service and products. • Visit client sites and meet with project managers and supervisors • Project/ Print Scheduler - Arrange project job timeline and oversee the project through to completion • Coordinate focus groups to develop, streamline, and update processes all marketing materials, marketing planners, coupon mailers, and custom design jobs from start through completion/Proof read mailers, design concepts, and documents and made recommendations to clients to enhance or change designs or add to current ones • Trend Analysis Reporting - run reports on which promotions were more effective and in what areas/regions we had the most success Show less • Point of contact for clients, Fulfill client orders, address concerns/issues, and ensure high quality of service and products. • Visit client sites and meet with project managers and supervisors • Project/ Print Scheduler - Arrange project job timeline and oversee the project through to completion • Coordinate focus groups to develop, streamline, and update processes all marketing materials, marketing planners, coupon mailers, and custom design jobs from start through… Show more • Point of contact for clients, Fulfill client orders, address concerns/issues, and ensure high quality of service and products. • Visit client sites and meet with project managers and supervisors • Project/ Print Scheduler - Arrange project job timeline and oversee the project through to completion • Coordinate focus groups to develop, streamline, and update processes all marketing materials, marketing planners, coupon mailers, and custom design jobs from start through completion/Proof read mailers, design concepts, and documents and made recommendations to clients to enhance or change designs or add to current ones • Trend Analysis Reporting - run reports on which promotions were more effective and in what areas/regions we had the most success Show less

    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Customer Service Manager
      • Nov 1997 - Apr 2005

      • Effectively leverage available resources (financial, people, time) to accomplish objectives and maximize return on investment - 20 associates, 3 team leads. The average monthly budget of $225,000 to accomplish resolution of 22,000 Access Card request • Met with clients and business vendors on a regular monthly basis • Developed the Troubleshooting Help-tree - an internal/external website - defined the scope, wrote the specs, completed appropriate testing and worked with the impacted… Show more • Effectively leverage available resources (financial, people, time) to accomplish objectives and maximize return on investment - 20 associates, 3 team leads. The average monthly budget of $225,000 to accomplish resolution of 22,000 Access Card request • Met with clients and business vendors on a regular monthly basis • Developed the Troubleshooting Help-tree - an internal/external website - defined the scope, wrote the specs, completed appropriate testing and worked with the impacted teams to execute and implement. • Construct an ordering database in SQL to improve handle time, reporting techniques and overall quality. .Design performance metrics for associates and for business processes which lead to a clear Understanding and guidance of position Show less • Effectively leverage available resources (financial, people, time) to accomplish objectives and maximize return on investment - 20 associates, 3 team leads. The average monthly budget of $225,000 to accomplish resolution of 22,000 Access Card request • Met with clients and business vendors on a regular monthly basis • Developed the Troubleshooting Help-tree - an internal/external website - defined the scope, wrote the specs, completed appropriate testing and worked with the impacted… Show more • Effectively leverage available resources (financial, people, time) to accomplish objectives and maximize return on investment - 20 associates, 3 team leads. The average monthly budget of $225,000 to accomplish resolution of 22,000 Access Card request • Met with clients and business vendors on a regular monthly basis • Developed the Troubleshooting Help-tree - an internal/external website - defined the scope, wrote the specs, completed appropriate testing and worked with the impacted teams to execute and implement. • Construct an ordering database in SQL to improve handle time, reporting techniques and overall quality. .Design performance metrics for associates and for business processes which lead to a clear Understanding and guidance of position Show less

Education

  • University of Louisville
    ABS, EDDA Certification
    2010 - 2011
  • Spencerian College
    Associate’s Degree, Business, Management, Marketing, and Related Support Services
    1984 - 1986
  • University of Louisville
    Associate's degree, Business Administration and Management, General

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