Experience

Ghertner & Company

• United States
• Real Estate
• 1 - 100 Employee

• Director of Homeowner Service Center

  • May 2019 - Present

  Oversees Homeowner Service contact center to ensure they are responding to customer contacts for routine billing and community inquiries with a sense of care and urgency. Oversees the Community Association Manager(CAM) Administrative Assistant Teams to ensure they provide superior support to the CAMs and superior service to board members and homeowners. Ensure the departments are meeting all internal service level goals and other commitments contained in all management agreements. Oversees Homeowner Service contact center to ensure they are responding to customer contacts for routine billing and community inquiries with a sense of care and urgency. Oversees the Community Association Manager(CAM) Administrative Assistant Teams to ensure they provide superior support to the CAMs and superior service to board members and homeowners. Ensure the departments are meeting all internal service level goals and other commitments contained in all management agreements.



Hankook Tire America Corp.

• United States
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Customer Order Operations Manager

  • Jul 2017 - May 2019



Tractor Supply Company

• United States
• Retail
• 700 & Above Employee

• Manager, Customer Solutions Center

  • Aug 2013 - May 2017



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Manager-ProSupport Division

  • Jul 2006 - Aug 2013

  Manage team of Technical Support Agents that interface via voice or chat with customer for trouble shooting and problem resolution.

• ProSupport Manager

  • Jul 2006 - Aug 2013

  Supervisor for the Operations Coaching Organization.



American Red Cross

• Volunteer Coordinator

  • 2005 - 2006



Urban League of Middle TN

• Consultant

  • 2005 - 2006



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Customer Care Manager

  • 1999 - 2004



Bankers Trust

• United States
• Financial Services
• 400 - 500 Employee

• Assistant Treasurer

  • May 1993 - Oct 1999

  Operations Managers Operations Managers



Kroger

• United States
• Retail
• 700 & Above Employee

• Store Management

  • 1986 - 1993