Experience

Zorus

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Executive

  • May 2023 - Present

  Remote -Responsible for booking and conducting software demos, negotiating, and identifying lucrative business prospects to drive revenue growth. -Collaborating closely with the sales team to execute impactful sales strategies and achieve our goals.

• Business Development Representative

  • Nov 2022 - May 2023

  Remote -Conducting discovery via outbound calling and email daily and providing demos for potential partners -Create a sales pipeline through effective communication and a well-planned sales strategy -Expertly utilized exceptional communication skills to cultivate successful partnerships with key stakeholders including Senior Leadership, Engineering, and Product teams.



Indeed

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Senior IT Asset Management Analyst

  • Jan 2020 - Nov 2022

  Remote -Exercised comprehensive control over the entire lifecycle of IT assets, encompassing forecasting, procurement, and efficient inventory management. -Collaborated closely with procurement vendors to provide vital support in the acquisition, replacement, and disposal of assets. -Forecast and maintain inventory required for IT projects, new hires, and hardware refresh projects.

• IT Support Specialist

  • May 2018 - Jan 2020

  Stamford, CT -Delivered first-line technical support to on-site and remote users for hardware, software, and peripheral issues maintaining SLA from JIRA Global queue. -Collaborated with IAM and HR for efficient East Coast onboarding and title access and led New Hire Technical Setup onboarding sessions. -Provided AV support and maintained 90+ conference rooms to global standards. -Executed accurate monthly orders through efficient cycle count inventory processes.



Finn Dixon & Herling LLP

• United States
• Law Practice
• 1 - 100 Employee

• Technology Support Specialist

  • Apr 2016 - May 2018

  Stamford, Connecticut -Oversee all IT requests for attorneys and staff. -Install, configure, upgrade, diagnose, and troubleshoot hardware and peripheral devices, including Microsoft Server 2008 with user, group, permission, policy, and workstation setup. -Successfully rolled out iManage and help training sessions and support for all staff. -Offer on-site or remote level 1 and 2 support through walk-ups, Spiceworks tickets, and calls. -Develop and keep updated IT service standards and knowledge base… Show more -Oversee all IT requests for attorneys and staff. -Install, configure, upgrade, diagnose, and troubleshoot hardware and peripheral devices, including Microsoft Server 2008 with user, group, permission, policy, and workstation setup. -Successfully rolled out iManage and help training sessions and support for all staff. -Offer on-site or remote level 1 and 2 support through walk-ups, Spiceworks tickets, and calls. -Develop and keep updated IT service standards and knowledge base documentation. Show less



Rumsey Hall School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Information Technology Specialist

  • Jul 2015 - Apr 2016

  Washington, CT -Served as the primary contact for IT needs (system administration/AV services) for all faculty members and 400+ students. -Established an imaging server and initiated the school's first MacBook loaner program for the STEAM Lab, as well as setting up a 50-Chromebook cart for the Lower School. -Instructed upper school students in basic coding using hands-on resources such as Arduino, Raspberry Pi, and creative projects with GIMP. -Responsible for daily monitoring of the LAN/WAN and… Show more -Served as the primary contact for IT needs (system administration/AV services) for all faculty members and 400+ students. -Established an imaging server and initiated the school's first MacBook loaner program for the STEAM Lab, as well as setting up a 50-Chromebook cart for the Lower School. -Instructed upper school students in basic coding using hands-on resources such as Arduino, Raspberry Pi, and creative projects with GIMP. -Responsible for daily monitoring of the LAN/WAN and firewall management. -Acted as liaison between vendors and the Headmaster, proposing and executing technology implementation projects. Show less



Brunswick School

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Technology Support Specialist

  • Aug 2013 - Jul 2015

  Greenwich, CT -Provided all IT-related needs for 228 School staff members and over 950 students. -Manage Brunswick’s one-to-one lease program by setting up imaging servers for installing, upgrading, repairing, and lifecycle management for over 700 MacBooks. -Order replacement parts from vendors and provide in-house repairs for all hardware. -Patch update all school computer labs and carts and managing Cisco phones. -Installed and maintained 70+ local printers, copiers, projectors and smart boards… Show more -Provided all IT-related needs for 228 School staff members and over 950 students. -Manage Brunswick’s one-to-one lease program by setting up imaging servers for installing, upgrading, repairing, and lifecycle management for over 700 MacBooks. -Order replacement parts from vendors and provide in-house repairs for all hardware. -Patch update all school computer labs and carts and managing Cisco phones. -Installed and maintained 70+ local printers, copiers, projectors and smart boards between 3 campuses. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Genius Administrator

  • Dec 2010 - Aug 2013

  Greenwich, CT -Serve as a system administrator for internal CRM system that tracks all customer products and repair history. -Maintained all service part inventory, orders, and client off-site repairs for Apple’s Genius Bar. -Managing the repair room and making sure that all technicians are following Apple’s Standard Operating -Procedure and allocating the appropriate resources and improving efficiency across the repair process. -Manage inventory of all repair parts and tools, using SAP inventory… Show more -Serve as a system administrator for internal CRM system that tracks all customer products and repair history. -Maintained all service part inventory, orders, and client off-site repairs for Apple’s Genius Bar. -Managing the repair room and making sure that all technicians are following Apple’s Standard Operating -Procedure and allocating the appropriate resources and improving efficiency across the repair process. -Manage inventory of all repair parts and tools, using SAP inventory management system as well as identifying inventory discrepancies. -Coordinated hardware and software training for new technical specialists using Apple’s GSX and Atlas LMS resources. Show less