Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Team Lead

  • Oct 2019 - Present

  Professional Services Delivery Professional Services Delivery



Dimension Data

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader

  • Feb 2016 - Present



Jebsen & Jessen Group

• Singapore
• International Trade and Development
• 400 - 500 Employee

• Team Leader, Support Services

  • Oct 2014 - Feb 2016

  - Working with in-country and worldwide customers such as Avaya, Verint & NICE (UK, Singapore, Hong Kong) to provide Project Implementation and Support on Workforce Management Optimization Solution (WFO). - Managing a team of engineers on daily support and implementation for Malaysia Operation team to support SEA region. - Supervise team member on assigning resources, provide technical advice and guidance. - Set, review and monitoring engineers'​ performance and KPI setting. - Assign resources to handle customers'​ inquiries and support case. - Maintain high team professionalism and spirit to continue meeting the customers' requirement and service satisfaction. - Working out with Scope of Work and quotation on Service and Project request from customers. - Monitoring monthly project and services closure to ensure optimum resources and profit maximization. Show less

• Senior Engineer / Project Delivery Engineer

  • Jul 2010 - Oct 2014

  • Responsible in project implementation, and commissioning. • Responsible in providing advices in troubleshooting of multifaceted projects. • Maintain customer satisfaction level during implementation. • Maintain technical documentations for deployed projects. • Taking ownership of customer reported incident. • Assist Tier1 Engineer with technical advises during troubleshooting. • Participating in providing training for customer/internal as required. • Work closely with product principle in resolving escalated incident. • Perform Prove of Concept setup, demonstration and presentation. Show less



Fusion Comms Solution Sdn. Bhd.

• Technical Specialist

  • Jul 2010 - Oct 2010

  • Provide assistance in troubleshooting of reported incident. • Responsible for providing technical solution to development team. • Taking ownership of reported incident for implemented solutions. • Perform Prove of Concept setup, demonstration and presentation. • Key Account Executive for major clients such as OCBC Bank, UOB Bank, POS Malaysia, AEON Credits, Allianz Insurance, Tenaga Nasional Malaysia. • Key Person for particular products line. • Maintain technical documents for past project. • Attend trainings in learning advance technologies in the technical field. Show less