Support Engineer

• Nov 2018 - Present

Engineer skills: Support | Software | Network | Implementation | Cloud  Bring 14 years of great customer service and sales through direct communication  Served as technical point person on implementation projects while interacting with clients regularly.  Ability to ensure maximum network availability, peak system performance while maintaining top quality standards.  Solid background in the development and execution of hardware/software rollouts with a confident approach.  Advanced troubleshooting and multi-tasking skills  Handle escalations in a quick and efficient manner.  Follow up with clients till a resolution is provided.  Track, route, and redirect problems to correct resources  Create quick reference guides, processes and technical documentation and hands-on training.  Successful project and technical team leader and motivator.  Install & configure servers, Firewall, VPN and other network devices  Resolve user network and computer connectivity.  Provide recommendations to improve performance.  Troubleshoot & Resolve infrastructure issues as necessary to restore services.  Provide feedback to clients on making the best choice for them