Reservations Agent

• Jul 2022 - Present

- Responsible for accomodating arrangements. - Taking incoming calls from customers looking for information on the restaurants. - Reminding customers about upcoming reservations, or offering knowledge about nearby sites. - In charge of the emails, respond to the clients in a professional ways and habits. - Responsible for accomodating arrangements. - Taking incoming calls from customers looking for information on the restaurants. - Reminding customers about upcoming reservations, or offering knowledge about nearby sites. - In charge of the emails, respond to the clients in a professional ways and habits.

Store Manager

• Jan 2020 - Jul 2022

- Maintain the regulation and Standard Operations Procedures of the working environment. - Keep track with customer’s satisfaction level and employee’s performance. - Manage inventory and orders fulfilment. - Serve as Manager on Duty. Handle customer services by dealing with complaints, answering customer’s questions. - Schedule shifts based on sales forecasting and budget. - Maintain the regulation and Standard Operations Procedures of the working environment. - Keep track with customer’s satisfaction level and employee’s performance. - Manage inventory and orders fulfilment. - Serve as Manager on Duty. Handle customer services by dealing with complaints, answering customer’s questions. - Schedule shifts based on sales forecasting and budget.

Server

• Aug 2020 - Sep 2021

Maintain professionalism during shifts. - Serving customers with enthusiasm and passion. - Responsible for customer’s satisfaction and also meeting customer’s requirements. - Taking order through POS system. Maintain professionalism during shifts. - Serving customers with enthusiasm and passion. - Responsible for customer’s satisfaction and also meeting customer’s requirements. - Taking order through POS system.

Food and Beverage Internship

• Jan 2020 - Mar 2020

- Working on special projects including buffet comparison analysis. - Supporting restaurant staff with daily duties. - Get to know daily duties and tasks from variety of other departments. - Working on final projects provided by upper management. - Working on special projects including buffet comparison analysis. - Supporting restaurant staff with daily duties. - Get to know daily duties and tasks from variety of other departments. - Working on final projects provided by upper management.

Hostess

• Jan 2019 - May 2019