Experience

Digis

• Cyprus
• Software Development
• 100 - 200 Employee

• Recruitment Team Leader

  • Oct 2022 - Present

• Recruiter

  • Feb 2021 - Present



Skyeng

• Cyprus
• Professional Training and Coaching
• 700 & Above Employee

• HR Administrator

  • May 2018 - Feb 2021

  • Support for the recruitment processes• Answering or solving HR-related questions or issues within the organization• Regular updating of dashboards and reports• Preparing new tasks and assigning tasks to managers. Monitoring task execution• Control over the work of managers and filling out reports by them• Listening to calls from managers and providing them with feedback• Holding regular meetings with managers• Training new employees• Calculating the KPI of employees• Ensure the relevant HR database is up to date Show less

• HR Manager

  • Mar 2017 - May 2018

  • Conducting a candidate in the process of recruiting;• Support the onboarding process;• Collection and processing of information for the website profile of the candidate;• Creation of profiles and corporate accounts of the candidates;• Control, counseling, and training of new employees;• Handling and requesting payment information;



lifecell Ukraine

• Ukraine
• Telecommunications
• 700 & Above Employee

• Customer Experience and Technology Awareness Specialist

  • Apr 2016 - Jan 2017

  Training and coaching: • Encouraging and inspiring lifecell shops staff to perform high-level service standards, terminals, and services sales, knowledge; • Consultations and workshops with representatives of dealers, as well as quality control of knowledge and fulfillment of service standards. Compliance Company procedures in work with documents: • Organizing and providing regular financial and operational document flow with clients according to the relevant procedures of the company; • Ensure preliminary documents archiving; Customer Service: • Advising on telecommunication products, services, and tariffs; • Customer service; • Billing transactions; • Implementation of communication with colleagues of all functional groups to resolve the requests of clients; • Performing established customer service standards; • Customer feedback collecting and preparing for analysis. Technology consultancy: • Customers consultancy concerning any new technology (terminals, programs, social networks); • Participation in customer learning programs (smartphones, applications, products usage); • Advising on service of billing systems and transactions performing, if necessary, etc. Show less



Skyeng

• Cyprus
• Professional Training and Coaching
• 700 & Above Employee

• Account Manager

  • Apr 2015 - Jan 2016

  • Personal communication with customers and determining their goals in learning English; • Processing of incoming applications for a trial lesson, and schedule of classes; • Selection of the teacher for the student; • Gathering feedback from students about teachers and classes; • Helping customers and teachers resolve their issues; • Personal communication with customers and determining their goals in learning English; • Processing of incoming applications for a trial lesson, and schedule of classes; • Selection of the teacher for the student; • Gathering feedback from students about teachers and classes; • Helping customers and teachers resolve their issues;



lifecell Ukraine

• Ukraine
• Telecommunications
• 700 & Above Employee

• Customer Service Center Specialist

  • Mar 2013 - Nov 2014

  • Personal (F2F) interaction with customers ( assisting customers on the company's products and services; resolution of claims and complaints from customers about the company's products and services); • Performance of procedures, operations, and transactions on customer's needs; • Regular study of official information, improvement of professional skills; • Regular reporting using corresponding applications (Sim-smart, Contact History); • Documentary support (dealers' contracts check and primary archiving); • Merchandising standards execution and POSM materials placement control; • Work with database, and billing; Show less



Mobilochka

• Retail
• 1 - 100 Employee

• Sales Specialist

  • Jun 2012 - Mar 2013

  • Sale of mobile phones, household devices, and accessories; • Service and advice to customers; • Pre-sale preparation, control the safety and placement of products; • Execution of sales plan; • Sale of mobile phones, household devices, and accessories; • Service and advice to customers; • Pre-sale preparation, control the safety and placement of products; • Execution of sales plan;