Experience

Alliance Concrete Pumps, Inc.

• Canada
• Machinery Manufacturing
• 1 - 100 Employee

• Parts Sales Specialist

  • Feb 2019 - Present



Contec Solutions Srl.

• Construction
• 1 - 100 Employee

• Regional Sales Manager

  • Feb 2013 - Dec 2018

   Worked with new customers in the development of their account and identifying their needs.  Provide support to the sales team, ensuring all sales and service objectives were met.  Generated repeat business through successful client follow-up and created strong relationship with the clients.  Responsible for customer service inquiries, duties included answering customer’s queries, problem solving and providing detailed information on equipment repairs and diagnostics.  Worked with new customers in the development of their account and identifying their needs.  Provide support to the sales team, ensuring all sales and service objectives were met.  Generated repeat business through successful client follow-up and created strong relationship with the clients.  Responsible for customer service inquiries, duties included answering customer’s queries, problem solving and providing detailed information on equipment repairs and diagnostics.



Best equipment & Service, S.A.

• Santo Domingo, Distrito Nacional, Dominican Republic

• Purchasing Logistics Manager - Operations Manager

  • May 2008 - Nov 2011

  Focused in anticipating the market demands to prepare our shop. Implemented new type of service to: ▪ Worked with new customers in the development of their account and identifying their needs. ▪ Provide support to the sales team, ensuring all sales and service objectives were met. ▪ Generated repeat business through successful client follow-up and created strong relationship with the clients. ▪ Responsible for customer service inquiries, duties included answering customer’s queries, problem solving and providing detailed information on equipment repairs and diagnostics. ▪ Researched and selected Local, North American, European and Asian suppliers and logistics companies. Created a supplier database with 40+ ▪ companies covering market needs, which resulted in on time delivery of needs. ▪ Supervised and directed purchasing functions for product, vendor selection, price, contract terms negotiation and purchase order completion ▪ Lead the implementation of an Online Operational Database for all employees, resulting in reduction in internal query calls by 80% ▪ Participated in project budget planning and lead effectively controlled the budget by creating a tracking sheet which resulted in 20-30% (includes all projects) in savings. Show less