Experience

Sesto Autoveicoli spa

• Italy
• Automotive
• 1 - 100 Employee

• Marketing & Customer Experience Manager

  • Jun 2020 - Present

• Customer Experience Manager & BDC Manager

  • Jul 2018 - Jun 2020

  Con lo scopo di migliorare costantemente la customer experience dei clienti esterni ed interni, sia online che offline, metto a disposizione le mie competenze per valutare i processi e adattarli alle esigenze dei nostri clienti.Lavoro a stretto contatto con tutti i responsabili dei diversi dipartimenti.Sono responsabile dell’implementazione e del monitoraggio del reparto BDC(business development centre) e ho la responsabilità di migliorare l’utilizzo del CRM con lo scopo di aumentare la conversion dei contatti generati dai canali digitali e fisici per moltiplicare le opportunità di business.Con il supporto del reparto IT valuto l’inserimento di soluzioni a valore per fornire servizi aggiuntivi ai nostri clienti.



Filippetti SPA

• Italy
• Information Technology & Services
• 1 - 100 Employee

• Solution Engineer

  • Jan 2018 - Jul 2018

  As a Solutions Engineer, I'm part of a team that helps Enterprise Companies introduce new technologies within their businesses. My team meets with business customers to understand their needs, looking for ways Filippetti can help them compete efficiently and effectively. I educate not only customers employees, but also my team members about the capabilities of new technologies and products in the workplace. Next, I create solutions that are appropriate for customer's environment by leveraging an extensive knowledge base, tapping my own experience, and collaborating with other providers. Finally, I work with the team to pinpoint the ideal solutions for the customer's needs. By enabling business customers to use technology more effectively, I not only help them succeed, but also help my company succeeding with Enterprise Businesses.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Technical Expert

  • Apr 2017 - Jan 2018

• Genius Admin

  • Feb 2015 - Feb 2017

• Family Room Specialist

  • Feb 2013 - Jan 2015

• BOH Specialist

  • Oct 2011 - Jan 2013



McDonald's

• 1 - 100 Employee

• Specialista

  • Sep 2009 - Sep 2011