Federico Torti
Sales Support & Customer Care Manager at EICOM Energia- Claim this Profile
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Bio
Experience
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EICOM Energia
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Italy
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Oil and Gas
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1 - 100 Employee
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Sales Support & Customer Care Manager
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Dec 2021 - Present
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Front Office Manager
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Dec 2019 - Present
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Manager back office
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Nov 2016 - Dec 2019
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Gala S.p.A.
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Italy
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Oil and Gas
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1 - 100 Employee
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Referente Supporto Vendite
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Jun 2014 - Oct 2016
- Collaborazione con il responsabile del supporto vendite e la direzione commerciale per lo sviluppo e la gestione dei processi operativi- Pianificazione della gestione operativa delle attività di back office- Gestione validazione e caricamento contratti fornitura energia elettrica/gas naturale- Sviluppo funzionale dei sistemi informatici a supporto delle vendite e dell'operatività di back office- Supporto alla forza vendita nelle attività di back office e supporto sugli applicativi informativi- Definizione dei processi di outsourcing, messa in operatività e monitoraggio delle attività svolte- Gestione rapporti con altri trader- Pianificazione e monitoraggio delle attività operative- Gestione operativa delle attività massive: caricamento contratti, comunicazioni con altri trader e partner, reportistica, manutenzione e aggiornamento CRM. - Formazione applicativi aziendali- Formazione risorse
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Energrid S.p.A.
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Italy
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Oil and Gas
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1 - 100 Employee
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Back Office Sales
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Dec 2011 - Jun 2014
Back Office Sales Back Office Sales
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Labinf Sistemi S.r.l.
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Italy
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IT Services and IT Consulting
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1 - 100 Employee
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Sales account
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Oct 2009 - Dec 2011
Strategic Consulting, including business plan & sales strategy development.Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.Direct collaboration with the Marketing/Sales Manager. Technical support to the customers.Customer Relationship Management.Analysis and research of business targets.Presentation of the products.Analysis of customer needs and proposal developing.Preparing of commercial offers.Preparing of marketing documentation.Mail marketing, newsletter, social mediaWeb Master, Seo, Graphics and Multimedia skills
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ITC Marketing - Account and Consultant
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Feb 2008 - Apr 2009
Account and IT Consultant Presentation of the Esytec software solutions (Portal Applications, Web Content Management-CMS, Customer Relationship Management-CRM, Web Applications) Analysis of customer needs and develop proposal Configuration, installation and training at customer site Resource coordination for an efficient management of activities and to increase sales Account and IT Consultant Presentation of the Esytec software solutions (Portal Applications, Web Content Management-CMS, Customer Relationship Management-CRM, Web Applications) Analysis of customer needs and develop proposal Configuration, installation and training at customer site Resource coordination for an efficient management of activities and to increase sales
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Fondazione Casa di Carità Arti e Mestieri
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Italy
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Professional Training and Coaching
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100 - 200 Employee
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Coordinator – Training manager and consultant
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Nov 1998 - Feb 2007
Team manager, directional staff: - activity planning, coordination and monitoring - working parties management - strategy fulfilment - human resources recruiting Designer in training actions: - support to the course-design manager in the definition and presentation of projects to public announcements - company and territorial requirements analysis - definition and production of evaluation tools Quality and credit manager: - resource coordination for an efficient management of activities - definition and production of data collection, analysis and statistical tools - workflow monitoring and internal communication Tutor in professional qualification courses Counselling and vocational guidance IT training for beginner, advanced and technical users ECDL (European Computer Driving Licence) examiner
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Consultant in IT training
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Apr 2002 - Dec 2006
IT training for beginner, advanced and technical users IT training for beginner, advanced and technical users
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Education
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Università degli Studi di Torino
Scienze politiche, Sociologia