Experience

Ramada Plaza Milano

• Italy
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Dec 2021 - Present



Hotel des Artistes Naples ****

• Napoli, Italia

• Front Desk Agent

  • Dec 2018 - Sep 2021

  *Requests' management and room reservations ( via phone, online or via e-mail) *Management and registration of arrivals (check-in) and departures (check out) *Communication with and support to guests during the stay. *Requests' management and room reservations ( via phone, online or via e-mail) *Management and registration of arrivals (check-in) and departures (check out) *Communication with and support to guests during the stay.



Hotel Lanfipe Palace ****

• Napoli

• Night Auditor

  • Oct 2018 - Dec 2018

  *Requests' management and room reservations ( via phone, online or via e-mail) *Management and registration of arrivals (check-in) and departures (check out) *Communication with and support to guests during the stay. *Social media management *Requests' management and room reservations ( via phone, online or via e-mail) *Management and registration of arrivals (check-in) and departures (check out) *Communication with and support to guests during the stay. *Social media management



Royal Suite Trinità dei Monti ****

• Piazza di Spagna, 29, Roma, Italia

• Front Desk Agent

  • Aug 2018 - Sep 2018

  *Requests' management and room reservations ( via phone, online or via e-mail) *Management and registration of arrivals (check-in) and departures (check out) *Communication with and support to guests during the stay. *Social media management *Requests' management and room reservations ( via phone, online or via e-mail) *Management and registration of arrivals (check-in) and departures (check out) *Communication with and support to guests during the stay. *Social media management



Lanfipe Palace Hotel ****

• Via Toledo, 320, Napoli, Italia

• Front Desk Agent

  • Sep 2017 - Mar 2018

  *Requests' management and room reservations ( via phone, online or via e-mail) *Management and registration of arrivals (check-in) and departures (check out) *Communication with and support to guests during the stay. *Social media management *Communication with suppliers *Requests' management and room reservations ( via phone, online or via e-mail) *Management and registration of arrivals (check-in) and departures (check out) *Communication with and support to guests during the stay. *Social media management *Communication with suppliers



Holiday Inn

• United Kingdom
• Hospitality
• 700 & Above Employee

• • Feb 2016 - Aug 2017

• • Jul 2015 - Jan 2016

  *Clients reception and support*Commis de rang.*MICROS e OPERA software knowledge.



Università di Napoli L'Orientale

• Italy
• Higher Education
• 500 - 600 Employee

• Segretaria

  • Dec 2014 - Feb 2015

  *Collaboration and support to administrative staff. *Office administration *Theoretical and practical acquisition of back office and front office dynamics *Collaboration and support to administrative staff. *Office administration *Theoretical and practical acquisition of back office and front office dynamics



Universita degli Studi di Napoli "L'Orientale"

• Napoli

• Segretaria

  • Apr 2014 - May 2014

  to CILA - Centro Interdipartimentale di servizi Linguistici ed Audiovisivi * Collaboration and support to administrative staff. * Office administration *Theoretical and practical acquisition of back office and front office dynamics * Email management * Public relations care * Support for students from third countries. to CILA - Centro Interdipartimentale di servizi Linguistici ed Audiovisivi * Collaboration and support to administrative staff. * Office administration *Theoretical and practical acquisition of back office and front office dynamics * Email management * Public relations care * Support for students from third countries.