Federica Robino

Event Manager at CCI Centro Congressi Internazionale srl
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Contact Information
us****@****om
(386) 825-5501
Location
Turin, Piedmont, Italy, IT
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Full professional proficiency
  • Francese Native or bilingual proficiency
  • Spagnolo Full professional proficiency

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Credentials

  • Project Manager Assistant (120 Ore)
    Abeaform
    Feb, 2021
    - Oct, 2024
  • Digital Marketing & Social Media Marketing (85 Ore)
    Udemy
    Jan, 2021
    - Oct, 2024
  • Luxury Event Manager (80 Ore)
    Abeaform
    Oct, 2020
    - Oct, 2024
  • TOEIC Listening and Reading Test - C1 Level
    ETS Global B.V.
    Feb, 2019
    - Oct, 2024

Experience

  • CCI Centro Congressi Internazionale srl
    • Italy
    • Events Services
    • 1 - 100 Employee
    • Event Manager
      • Sep 2021 - Present

      โ€ข Progettazione e organizzazione Eventi di tipo residenziale / ibrido / online, anche ECM, di rilevanza nazionale ed internazionale (fino a 2.000 partecipanti) โ€ข Impostazione e gestione del budget e della marginalitร  di progetto โ€ข Pratiche di accreditamento ECM (Agenas, AIFA, SVC) โ€ข Partecipazione alle procedure di gara (es. sul portale Mepa) โ€ข DEM (Direct E-mail Marketing) โ€ข Interfaccia diretta con il cliente โ€ข Gestione operativa in sede tra cui: segreteria organizzativa, iscrizioni, servizi alberghieri e transfer Show less

  • SPEA
    • Italy
    • Appliances, Electrical, and Electronics Manufacturing
    • 500 - 600 Employee
    • US Market Jr. Sales Assistant
      • Feb 2021 - Sep 2021

      โ€ข Predisposizione delle offerte commerciali โ€ข Gestione e processo degli ordini di acquisto โ€ข Inserimento e monitoraggio dell'avanzamento degli ordini di vendita โ€ข Gestione corrispondenza e agende di piรน Sales Managers โ€ข Attivitร  di segreteria โ€ข Predisposizione delle offerte commerciali โ€ข Gestione e processo degli ordini di acquisto โ€ข Inserimento e monitoraggio dell'avanzamento degli ordini di vendita โ€ข Gestione corrispondenza e agende di piรน Sales Managers โ€ข Attivitร  di segreteria

  • CASTELLO DI PAVONE SRL
    • Italy
    • Restaurants
    • Receptionist
      • Jul 2020 - Jan 2021

      โ€ข Welcoming Italian and international customers โ€ข Managing bookings and distribution channels โ€ข Promotional stays selling and billing โ€ข Handling communication between the guest and the operational departments โ€ข Assisting in sending sales proposals and contracts โ€ข Assisting in organizing events such as weddings, private lunches/dinners, meetings or corporate events โ€ข Welcoming Italian and international customers โ€ข Managing bookings and distribution channels โ€ข Promotional stays selling and billing โ€ข Handling communication between the guest and the operational departments โ€ข Assisting in sending sales proposals and contracts โ€ข Assisting in organizing events such as weddings, private lunches/dinners, meetings or corporate events

    • Jr. Event Manager
      • Sep 2019 - Jun 2020

      โ€ข Planning and organisation assistance for multiple events, CME or not, national and international conferences, starting from the regional courses (100 pax) up to worldwide congresses (+ 1500 pax) โ€ข Management of the major parts of the event, under the Project Leader supervision: o Delegates: registrations, abstracts, membership fees, conference kit o Faculty: registrations, travel and accommodation, records o Sponsors: contracts, exhibition area, marketing o Suppliers: negotiation, purchase orders, follow-ups o Scientific Program o Budget monitoring before, during and after the event โ€ข Congress Marketing: o Newsletters design and launch o BID preparation in order to win remarkable events o E-Mailing campaigns โ€ข CME Education (Continuing Medical Education): o Accreditation procedures on Agenas (Italian national institution for Health Services) o Educational Grants management o Basic knowledge of AIFA and Confindustria Dispositivi Medici regulations Show less

  • InterContinental Paris le Grand
    • France
    • Hospitality
    • 100 - 200 Employee
    • Group Sales Coordinator
      • Sep 2017 - Sep 2019

      โ€ข Group booking management (more than 10 rooms/night) both for business and leisure markets (contracts from 5 000โ‚ฌ to 30 000โ‚ฌ worthy) โ€ข Tour Series management (contracts from 30 000โ‚ฌ to 80 000โ‚ฌ worthy) โ€ข Working with international and high-end clientele โ€ข Assisting in sending sales proposals and contracts โ€ข Cross training in the Banqueting department โ€ข Details oriented analysis of the guestsโ€™ needs โ€ข Reach clients satisfaction goals โ€ข Strengthen the communication between the operational departments and the sales team to be more efficient and increase guests' satisfaction Show less

  • Hotel Voltaire Opรฉra
    • France
    • Hospitality
    • 1 - 100 Employee
    • Receptionist
      • Sep 2016 - Sep 2017

      โ€ข Welcomed international customers, โ€ข Managed the arrivals and the departures, โ€ข Handled both group and individual booking requests, โ€ข Billing, cross and up-selling, โ€ข Developed the customer loyalty strategy (about 28 new fidelity cards per month), โ€ข Assisted in Yield Management, โ€ข Supervised the Housekeeping department, โ€ข Breakfast service โ€ข Welcomed international customers, โ€ข Managed the arrivals and the departures, โ€ข Handled both group and individual booking requests, โ€ข Billing, cross and up-selling, โ€ข Developed the customer loyalty strategy (about 28 new fidelity cards per month), โ€ข Assisted in Yield Management, โ€ข Supervised the Housekeeping department, โ€ข Breakfast service

  • Area Casa
    • Spain
    • Real Estate
    • 1 - 100 Employee
    • Internship as Real Estate Agent
      • Mar 2016 - Jul 2016

      โ€ข Welcomed customers, โ€ข used the marketing strategy as well as sales techniques (2 real estate visits a day), โ€ข trade promotion (about 200 phone calls a day, goal of 4 new clients a day), โ€ข managed the real estate agency data base โ€ข Welcomed customers, โ€ข used the marketing strategy as well as sales techniques (2 real estate visits a day), โ€ข trade promotion (about 200 phone calls a day, goal of 4 new clients a day), โ€ข managed the real estate agency data base

Education

  • MBA ESG
    Master of Business Administration - MBA, Hospitality Management
    2017 - 2019
  • Universitร  della Val d'Aosta
    Modern Languages for Business and Tourism, Three-year University Joint Degree
    2013 - 2016
  • Universitรฉ de Savoie du Mont Blanc
    Applied Foreign Languages, University Joint Degree
    2014 - 2015
  • ร‰cole de Tourisme CAP Vers
    CQP Receptionist, Vocational Training Course
    2016 - 2017

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