Experience

Bellarome Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Travel Specialist

  • Apr 2022 - Present

  Europe Determining clients' needs and suggesting suitable travel packages. Organizing travels from beginning to end, including tickets, accommodation and transportation. Supplying travelers with pertinent information and useful travel/holiday materials.



VMware

• United States
• Software Development
• 700 & Above Employee

• Sales Development Representative

  • Nov 2022 - Feb 2023

  Rome, Latium, Italy - Be knowledgeable about the product. - Identify prospective customers, lead generation and conversion. - Contact new and existing customers to discuss needs. - Emphasize the features of products to highlight how they solve customer problems. - Answer questions about the products.



Luxe Tribes

• Travel Arrangements
• 1 - 100 Employee

• European travel planner

  • Jun 2022 - Nov 2022

  remote • Working with Luxe Tribes clients to determine their traveling needs and identify their requirements and expectations for each event • Create travel packages and itineraries, booking transportation and hotel reservation • Resolve travel issue and complaints • Maintain client information and financial records • Stay up to date with the latest travel trends and incorporate them into future experiences for clients • Liaise with vendors, exhibitors and stakeholders during the event… Show more • Working with Luxe Tribes clients to determine their traveling needs and identify their requirements and expectations for each event • Create travel packages and itineraries, booking transportation and hotel reservation • Resolve travel issue and complaints • Maintain client information and financial records • Stay up to date with the latest travel trends and incorporate them into future experiences for clients • Liaise with vendors, exhibitors and stakeholders during the event or travel planning process to ensure everything is in order Show less



My Blue Hotel Zanzibar

• Booking Manager

  • Feb 2021 - Mar 2022

  Zanzibar North, Tanzania



Folkuniversitetet

• Sweden
• Education Administration Programs
• 700 & Above Employee

• swedish language course

  • Nov 2019 - Apr 2020

  Kristianstad, Sweden



Afrikable ONGD

• Spain
• Non-profit Organization Management
• 1 - 100 Employee

• voluntaria

  • Aug 2014 - Nov 2019

  Lamu, Kenya Voluntariado en terreno: género y comercio justo en el cuerno de África.



Uroa Bay Beach Resort

• Tanzania
• Travel Arrangements
• 1 - 100 Employee

• Front Office Manager

  • May 2017 - Feb 2019

  uroa



Moonshine Boutique Hotel LTD

• Hotel General Manager

  • Feb 2016 - Mar 2017

  Uroa, Zanzibar As Hotel General Manager, I oversee daily operations in hospitality establishment and ensure that customer satisfaction levels are high: handling budgets, recruiting and training staff, resolving guest complaints, and enforcing safety standards; creating and implementing marketing strategies.



Zanziaccomodation.com

• Tourism Manager

  • Nov 2015 - Feb 2016

  Uroa, Zanzibar Managing the booking of all the Villa, Hotels and resort that we are advertising in the web and in all the OTA. General Manager of one of those Villa, Villa Uroa Africano.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Hotel Coordinator

  • Jul 2015 - Sep 2015

  Rome Area, Italy As a Hotels Coordinator my main task is to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. I also build the hotel webpages and training the new hotels on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply. Furthermore I offer support to the Account Managers with various tasks at the office.



Path of Africa NGO

• volunteer

  • Oct 2014 - Nov 2014

  Majengo, Moshi Supporting local teacher in a kindergarten and in a private class; volunteering with children 3-16 age.



La Orquídea ONG

• Supervisor Jefe de proyectos

  • Apr 2014 - Sep 2014

  Madrid Area, Spain Organizando los equipos de los distintos proyectos, diseñando los organigramas, preparando los manuales de uso de los distintos roles, coordinando junto a las Junta Directiva la formación e nuevos equipos y el funcionamiento de los ya existentes.



FUNDACION COPADE

• Spain
• Non-profit Organizations
• 1 - 100 Employee

• voluntariado

  • Jun 2014 - Jul 2014

  Madrid Area, Spain Voluntariado en la tienda de comercio justo de la Fundacion COPADE



Universidad Pontificia Comillas

• student

  • Jun 2013 - Jul 2014

  Madrid Master of International Cooperation and Development



Amigos de Nyumbani ONGD

• Practicas

  • Nov 2013 - May 2014

  Madrid Area, Spain Aprendiendo a manejarme en la realidad cotidiana de una ONGD española que lucha desde hace años para aliviar la vida de los niños/niñas afectad@s por el HIV en Kenya



Amadeus

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• IT Service delivery Support at Amadeus

  • Aug 2010 - Mar 2013

  Madrid Area, Spain ITSM tickets and Helpdesk mailbox management and Second level support



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• IT support Team Leader

  • Nov 2008 - Aug 2010

  Madrid Area, Spain Supervised technical troubleshooting and issue resolution. Coordinated with the User Systems team on Asset Management and related policies and procedures. Implemented and maintained customer service that ensured high degree of customer satisfaction. Developed integrated procedures and systems. Monitored and measured customer satisfaction through surveys and other appropriate methods. Performed problem trend analyses and initiated action to improve policies, procedures, and… Show more Supervised technical troubleshooting and issue resolution. Coordinated with the User Systems team on Asset Management and related policies and procedures. Implemented and maintained customer service that ensured high degree of customer satisfaction. Developed integrated procedures and systems. Monitored and measured customer satisfaction through surveys and other appropriate methods. Performed problem trend analyses and initiated action to improve policies, procedures, and technology standards. Team supervision, Meeting management, Staff Training. In charge of Italian team(five people). Show less