Federica Bertello

Contract Manager Central Europe and Spain at Explorica
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • Italian Native or bilingual proficiency
  • French Professional working proficiency
  • Spanish Full professional proficiency
  • German Limited working proficiency
  • English Native or bilingual proficiency

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Credentials

  • ECDL- European computer driving licence
    -

Experience

  • Explorica
    • London, United Kingdom
    • Contract Manager Central Europe and Spain
      • Dec 2015 - Present

       Managing booking requirements; keeping track of assigned group space and special requirements, tracking and notifying any changes.  Allocating services with suppliers and in our systems.  Maintaining regular contact with our suppliers.  Quality control of services .  Responsibility for operational costs for the area.  Participation in preparation of data for budgets.  Supporting and being a source of information for Tour Directors .  Developing product information to support sales staff and Tour Directors .  Supervising tour itineraries within the region, checking for feasibility and logistics.  Preparing suggestions for tour development.  Approving and processing invoices.  Allocating services with suppliers assuring best balance of price and quality, in a timely manner.  Logistical supervision while groups are in Europe and dealing with emergency situations on tour when needed. Show less

  • MSC Cruises444
    • ticketing and operations
      • Jun 2010 - Dec 2015

      In charge of the whole ticketing dispatch to travel agencies and direct clients In charge of adding to a reservation and cross checking all ground transfers related to the cruise, National Express and car parking Make sure all bookings are correct, in terms of ground services, on board services, air items and payments To achieve the above, I liaise on a daily basis with product, air and finance department. I also liaise on a regular basis with the Head and Corporate Office Request ad hoc transfer quotation or dedicated arrangements depending on the itinerary requirements or passenger special needs. In charge of processing all medical forms to ensure the right level of assistance is provided to our customers at all stages. Looking after all itinerary change official communications and ad hoc re protection and quotations. Show less

  • Princess Cruises
    • JAP
      • Dec 2005 - Feb 2008

      Receptionist: Payments and cash handling Public Relations Assistant Shore Excursion Manager : Excursion selling Public Relations Tour Dispatch procedures Dealing with Tour Operators Assistant Night Manager: Supervisor on duty for the Hotel department from 7 to 11 pm Public Relations Daily on board customers bills update. Crew Junior Assistant Purser Crew reception Payments and cash handling Crew sign in and sign off and passport handling Show less

  • Disneyland Paris
    • operateur d'attractions
      • Mar 2003 - Sep 2003

      Opening and closing Attractions as per scheduled procedures Guests relations Organizing cast members’ rota's and lunch breaks Opening and closing Attractions as per scheduled procedures Guests relations Organizing cast members’ rota's and lunch breaks

Education

  • Università degli Studi di Torino
    bachelor of Tourism, Foreign Languages
    2002 - 2005
  • liceo linguistico G.F.Porporato, Pinerolo (TO)
    foreign languages degree, Foreign Languages, Literatures, and Linguistics
    1996 - 2001

Community

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