Federica Gavazzi

Responsabile servizio clienti at Z-Lab
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Contact Information
us****@****om
(386) 825-5501
Location
Dalmine, Lombardy, Italy, IT
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Limited working proficiency
  • Francese Limited working proficiency
  • Spagnolo Limited working proficiency

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Credentials

  • Data analysis per manager: avanzato
    SDA Bocconi
    May, 2023
    - Nov, 2024
  • Programma General Management: EMOZIONI AL LAVORO
    SDA Bocconi
    Apr, 2022
    - Nov, 2024
  • Kanban Essential Professional Certificate KEPC
    CertiProf
    Feb, 2022
    - Nov, 2024
  • Customer Service Leadership
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Power BI Top Skills
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Leadership e Innovazione
    Massachusetts Institute of Technology
    Jul, 2021
    - Nov, 2024
  • MIT CEUs
    MIT Professional Education
    Jul, 2021
    - Nov, 2024
  • Lifelong Learning - Continuous Learning
    CertiProf
    Apr, 2021
    - Nov, 2024
  • Leadership e Innovazione
    MIT Professional Education
    Mar, 2021
    - Nov, 2024
  • Lean Foundations Professional Certification™ (LFPC™)
    SkillFront
    Mar, 2021
    - Nov, 2024
  • Agile Coach Professional Certificate (ACPC)
    CertiProf
    Feb, 2021
    - Nov, 2024
  • Certified Six Sigma Green Belt™ Certification (CSSGB™)
    International Six Sigma Institute™
    Feb, 2021
    - Nov, 2024
  • ISO 9001 Quality Management Systems Associate
    SkillFront
    Feb, 2021
    - Nov, 2024
  • ISO/IEC 27001 Information Security Associate
    SkillFront
    Feb, 2021
    - Nov, 2024
  • Remote Work and Virtual Collaboration Professional Certificate - RWVCPC
    CertiProf
    Feb, 2021
    - Nov, 2024
  • Scrum Foundations Professional Certificate SFPC
    CertiProf
    Feb, 2021
    - Nov, 2024
  • Scrum Master Professional Certificate SMPC
    CertiProf
    Feb, 2021
    - Nov, 2024
  • Certified Associate In Scrum Fundamentals (CASF)
    SkillFront
    Dec, 2020
    - Nov, 2024
  • Certified Coaching Professional (CCP)
    SkillFront
    Dec, 2020
    - Nov, 2024
  • Certified Professional In Design Thinking (CPDT)
    SkillFront
    Dec, 2020
    - Nov, 2024
  • EF SET Certificate™
    EF Standard English Test (EF SET)
    Dec, 2020
    - Nov, 2024
  • Accredited Project Manager Certification (APRM)
    International Organization for Project Management™ (IO4PM™)
    Nov, 2020
    - Nov, 2024
  • Accredited Software Test Manager Certification™ (ASTMC™)
    International Software Test Institute™
    Nov, 2020
    - Nov, 2024
  • Certified Kanban Expert (Kanban-EXP) Certification
    International Scrum Institute™
    Nov, 2020
    - Nov, 2024
  • Scrum Trainer Accredited Certification
    International Scrum Institute™
    Nov, 2020
    - Nov, 2024
  • Accredited Software Tester Certification (ASTC)
    International Software Test Institute™
    Oct, 2020
    - Nov, 2024
  • Agile Coach Accredited Certification
    International Scrum Institute™
    Oct, 2020
    - Nov, 2024
  • Agile Scrum Leadership (Executive) Accredited Certification
    International Scrum Institute™
    Oct, 2020
    - Nov, 2024
  • Scaled Scrum Expert Accredited Certification
    International Scrum Institute™
    Oct, 2020
    - Nov, 2024
  • Scrum Master Accredited Certification
    International Scrum Institute™
    Sep, 2020
    - Nov, 2024
  • Certified Devops Product Owner (DevOps-PO)
    International DevOps Certification Academy™
    Aug, 2020
    - Nov, 2024
  • Certificazione PROFESSIONAL SCRUM PRODUCT OWNER I (PSPOI)
    Scrum.org
    Jul, 2020
    - Nov, 2024
  • Design Thinking: Implementing the Process
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Agile en acción: Construye tu equipo ágil
    LinkedIn
    May, 2020
    - Nov, 2024
  • Being an Effective Team Member
    LinkedIn
    May, 2020
    - Nov, 2024
  • Experiencia de usuario (UX) esencial
    LinkedIn
    May, 2020
    - Nov, 2024
  • La escucha activa
    LinkedIn
    May, 2020
    - Nov, 2024
  • SCRUM con un café
    LinkedIn
    May, 2020
    - Nov, 2024
  • Marketing Foundations: Value Proposition Development
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Remote Work Foundations
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Time Management: Working from Home
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Agile Marketing
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Agile en acción: Mejorar con retrospectivas ágiles
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Getting Started in User Experience
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Scrum: Roles
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • UX Design: 3 Creating Personas
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Scrum Foundations Professional Certificate SFPC
    CertiProf
    Feb, 2021
    - Nov, 2024

Experience

Education

  • Massachusetts Institute of Technology
    Leadership e Innovazione
    2021 - 2021
  • SDA Bocconi
    Programma di General Management: Emozioni al lavoro, Formazione Manageriale
    2022 - 2022
  • Politecnico di Milano
    MASTER UNIVERSITARIO DI II LIVELLO - Progettazione e Pianificazione del Paesaggio Ambiente, 110/110 con lode
    2003 - 2004
  • Università degli Studi di Bergamo
    ECONOMIA E COMMERCIO (vecchio ordinamento), ECONOMIA INDUSTRIALE
    1998 - 2003
  • Istituto tecnico commerciale Luigi Einaudi - Dalmine
    Diploma di ragioneria (indirizzo giuridico economico aziendale)
    1993 - 1998

Community

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