Experience

Xync Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Business Development Manager

  • Oct 2022 - Present



Callbox Inc

• United States
• Marketing Services
• 300 - 400 Employee

• Director of Business Development and Marketing

  • Jun 2018 - Sep 2021

• Senior Client Services Manager, Asia Pacific

  • Sep 2013 - Jun 2018

• Senior Client Services Manager, APAC and North America

  • Aug 2012 - Sep 2013

  Helped with the company branding and regularly met with key clients in Asia Pacific. Hands-on with day-to-day operations, ensuring the productivity of both North America and APAC client services teams. Closely coordinated with HR, marketing, Training and Quality Assurance to be sure that quality of the appointments are retained while diversifying with other channels of engagement with target prospects on behalf of our clients.

• Client Services Manager, North America (Iloilo and Davao Branch)

  • Jul 2011 - Aug 2012

  Supervised all client services departments for North America. Coached and mentored Account Managers and Production Leaders working on client campaigns. Applied standard processes for campaign preparations and met with clients in person to discuss Callbox campaign progression plans and strategies.

• Client Services Manager, North America (Iloilo Branch)

  • Jan 2009 - Jun 2011

  Oversee the 5 Client Services Departments for North America. Helped with campaign strategies and assisted beta-testing and user feedback in developing company applications and tools for streamlined campaigns for our clients.

• Interim Client Services Manager, North America (Iloilo Branch)

  • Oct 2008 - Dec 2008

  Oversee the 5 Client Services Departments (on top of being an Account Manager for the Business Products & Services Vertical), while our CSM / Client Services Manager was on maternity leave. Handled client concerns that were escalated from the different departments, and worked closely with our CEO to develop/enhance our business processes.

• Team Leader for Advertising Vertical, North America

  • Feb 2008 - Dec 2008

  Supervise the calling agents assigned to work campaigns for clients offering advertising and marketing solutions. Prepared campaign call script, email templates and coordinate closely with Research Department in putting together the campaign list based on the target specifications of the clients. Prepared the weekly reports, and discuss with Account Manager strategies to be shared with the client. Coached the calling agents to improve on call handling.

• Customer Service Representative (Calling Agent), Business Products and Services, Northam

  • May 2007 - Feb 2008

  Reached out and engaged target prospects on behalf of our clients. Pre-qualify and then set up appointments.



SEPTEMBER STAR, INC.

• Makati, National Capital Region, Philippines

• Liaison Officer

  • Jan 2006 - Jun 2007

  Conducted initial interviews of applicants on-site and at job fairs, and matched their skills and experience with the position to be filled. Prepared applicants for interviews with the Principals and assisted with the filing of job offer documents for POEA compliance. Conducted initial interviews of applicants on-site and at job fairs, and matched their skills and experience with the position to be filled. Prepared applicants for interviews with the Principals and assisted with the filing of job offer documents for POEA compliance.