Experience

Jazeera Airways

• Kuwait
• Airlines and Aviation
• 700 & Above Employee

• Cheif cabin

  • Jan 2022 - Present

  Leadership and Team Management:Lead, inspire, and motivate the cabin crew team, setting a positive and professional example.Assign duties, schedules, and responsibilities to cabin crew members.Conduct regular briefings and training sessions to ensure the team is up-to-date with safety protocols, service standards, and company policies.Foster a collaborative and supportive work environment, encouraging open communication and teamwork.Safety and Emergency Procedures:Ensure the implementation of safety procedures and regulations, complying with industry standards and regulations.Conduct pre-flight inspections, ensuring that the cabin is in optimal condition and all safety equipment is operational.Coordinate with the flight crew and ground staff to ensure a seamless and safe journey for passengers.Handle emergency situations calmly and efficiently, providing guidance and support to passengers and the crew.Customer Service:Deliver exceptional customer service to passengers, creating a pleasant and comfortable flying experience.Address passenger inquiries, concerns, and special requests promptly and professionally.Anticipate and manage challenging situations, such as flight delays, diversions, or disruptive passengers, with tact and diplomacy.Ensure that passenger comfort and satisfaction are prioritized throughout the flight.Operational Efficiency:Oversee the cabin crew's compliance with company policies, procedures, and regulations.Monitor and manage inventory and supplies, ensuring adequate stock levels for each flight.Collaborate with other departments, such as catering and maintenance, to ensure the overall efficiency of operations.Administrative Responsibilities:Maintain accurate records of flight reports, crew rosters, and crew performance evaluations.Handle documentation and paperwork, such as passenger manifests and incident reports.Assist in budgeting and cost control initiatives, optimizing resources while maintaining service quality. Show less

• Cabin Crew

  • Oct 2017 - Jan 2022