Experience

Mood Espresso

• United Arab Emirates
• Food and Beverage Services
• 1 - 100 Employee

• Senior Relationship Manager - HORECA & Catering

  • Aug 2022 - Present

  Strong Customer development and relationship management skills with GM, F&B Directors, purchasers in leading Hotels including Hyatt, Emaar, Wyndham, IHG. Retaining key focus on business development, planning, implementing and coordinating sales activities to achieve sales and gross profit margins. Managing key customer relationships and negotiating customer agreements according to annual operating plans while successfully delivering against the customer's expectation. Strong Customer development and relationship management skills with GM, F&B Directors, purchasers in leading Hotels including Hyatt, Emaar, Wyndham, IHG. Retaining key focus on business development, planning, implementing and coordinating sales activities to achieve sales and gross profit margins. Managing key customer relationships and negotiating customer agreements according to annual operating plans while successfully delivering against the customer's expectation.



Tradeling

• United Arab Emirates
• Technology, Information and Internet
• 100 - 200 Employee

• Corporate Sales Manager - B2B Ecommerce F&B

  • Jan 2022 - Jul 2022



Perfetto - Nespresso's Exclusive Distributor

• United Arab Emirates
• Food and Beverage Services
• 1 - 100 Employee

• B2B-Account Manager

  • Dec 2017 - Nov 2021

  Working with Perfetto Trading Company, Exclusive Distributor of Nespresso brand of products from the Nestle product range. In charge of the HORECA segment. Achievements: ✔ Strong Customer development and relationship management skills with GM, F&B Directors, purchasers in leading Hotels including Accor, Marriott, Hyatt International, Jumeirah, Emaar. ✔ Developing new accounts and securing new contracts with a constant achievement of over 5+ new clients every month. Select Responsibilities: ✔ Retaining key focus on business development, planning, implementing and coordinating sales activities to achieve sales and gross profit margins ✔ Locating and proposing potential business deals through prospecting, discovering and exploring opportunities, developing and negotiating contracts in addition to integrating contract requirements with business operations. ✔ Managing key customer relationships and negotiating customer agreements according to annual operating plans while successfully delivering against the customer's expectations.



Emirates NBD

• United Arab Emirates
• Banking
• 700 & Above Employee

• PBA ( Personal Banking Advisor)

  • Dec 2012 - Aug 2017

  Developing, implementing, and facilitating the execution of Area and Country specific short, mid, and long-term strategic business plans, to ensure the continued growth of the organization Business and the achievement of the long-term vision. Provide an excellent customer experience ensuring that every customer is treated in a warm, friendly and respectful manner that shows genuine interest in their needs and leaves them feeling valued as a customer. Demonstrate the desired standards and behaviors. Ensure that customer complaints are effectively resolved in accordance with agreed guidelines and measures. Ensure that any customers experiencing financial difficulties receive help, advice and guidance appropriate to their own needs and personal circumstances. Responsible for the management and control of the marketing and sales, Customer service to ensure its optimal utilization in liaison with the respective Region in UAE. Responsible for core sales program with an aim to maximize sales in related target market. Providing strategic input into the New and Diversified market. Listing and pay role of the companies for bulk business. Taking a key role in and providing and maintaining the relationship with the prospective companies and clients.



Barclays Bank

• Dubai, United Arab Emirates

• Executive

  • May 2011 - Oct 2012



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• CSR

  • Mar 2010 - Feb 2011