VMware WorkspaceONE Consultant

• Nov 2021 - Present

WorkspaceONE\Airwatch Engineer | Enterprise Mobility Management.

• May 2017 - Nov 2021

• Working as an SME for WorkspaceONE | Airwatch, Mobile Application Management and Mobile Device Management, responsible for Installation, Configuration, Upgrading of Mobile Application. • Expertise in Handling and Troubleshooting Windows, iOS, macOS, Android devices. • Expert knowledge of Workspace One Console for the administration of Windows 10, macOS, iOS, and Android devices. • Expertise and hands-on experience configuring, administering, maintaining, managing, and troubleshooting system applications. • Strong Knowledge of users’ group's settings and management, label management, policies and configurations management, security rules, iOS, W10M and Android new versions testing, Mobile Application Management, signing of in-house apps by enterprise certificates (iOS, W10M), provisioning profile management, app publication in internal enterprise store. • Experience with engineering and deploying mobile solutions, including Enterprise Mobile Management (EMM), Mobile Device Management (MDM), Mobile Content Management (MCM), and Mobile Application Management (MAM). • Experience with standard software packaging (Windows, macOS, iOS, Android). • Provide primary operational support for incident tickets related to Air-Watch support • Providing technical consultation in designing and implementing MDM security policies, Device Profiles etc. • Performing deeper technical troubleshooting to reproduce, isolate and resolve the most complex technical issues. If unable to resolve will be escalated to next technical support team. • Install, configure, and optimize Air-Watch Solution. • Responsible for Software Distribution and Product Provision In-house and Recommended applications. Show less

Technical Manager

• Nov 2014 - Mar 2017

• Worked closely with customers to evaluate various types of risks such as impact, reputation, and regulatory. • Recruited and trained IT team members. • Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment, and support teams on project execution. • Managed implementation of new technological improvements resulting in increased efficiency. • Gathered requirements and maintained communication between project teams, internal clients, and external stakeholders. • Guided, coached, and lead project teams, delegating tasks and evaluating performance and progression of project pace. • Meet clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities. • Responsible for ensuring all compliance and security policies and best practices are reviewed, developed, and upheld, including adherence to relevant legislation. • Manage external contractors and suppliers to meet project and delivery of service to meet SLAs where appropriate. • Responsible for partnering with the various IT and business stakeholders in the execution of build and deployment for new and existing initiatives, following company guidelines and aligned to the technology • Responsible for doing POC, installing, configuring, and managing various firewalls solutions to Implement security for Internet, extranet business partners, and vendors. • Coordinating with potential partners to resolve technical issues. • Responsible for managing projects all over their lifecycle from technology evolution through solution deployment. Show less

Sales Consultant

• Dec 2011 - Jan 2014

Sr Technical Support Engineer-IT Helpdesk

• Mar 2010 - Nov 2010

Identifies, diagnoses, and resolves Level Two problems for users of the mainframe, personal Computer software and hardware, Internet and new computer technology. Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software. Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements Able to provide a full range of support and client relationship services ranging from first through to third line support. Able to work independently and within a team-spirited environment. Attention to details with a desire to create high quality products. Strong presentation skills. Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP, etc., Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and software. Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches. Groups customers by keywords for profiling, sales and marketing campaigns, training. Supports multi-message camping’s via e-mail, mail etc. Show less

Technical Support Engineer

• Sep 2007 - Mar 2009

Responsibilities handled are summarized as below: Desktop support for Windows 98, Windows 2000 Prof., and installation of Microsoft Products according to the user requirement, Configurations of the Email clients like MS Outlook, Outlook Express. Installation and configuration of Network technologies. Gained experience in designing and implementation of LAN, with network protocols and also the basics of Ethernet. Made the experience in designing and cabling Maintenance network system installation and technical support for the Software Company. . Installation of networks, interface cards and software configuring. Construction of network and configuring of workstations and server PC's. Configuration of Firewall in the network and the Internet is shared using the proxy. Perform all types of installation and troubleshooting of hardware and software. Gained knowledge of hardware and software troubleshooting to good extent. Trouble shooting problems for, broadband & wireless Internet, Configuring Routers, Email Clients, setting up a Wireless Network, Tagging Complaint ticket. Follow up Complaint tickets; Call Back Customers to Ensure the Problem has solved. Show less