Director

• Sep 2021 - Present

Director

• Aug 2017 - Present

Responsible for strategic planning development and day-to-day running of the charity.1. Line manage individual staff members, providing regular supervision and appraisal. 2. Facilitate effective communication and engage with client group, in order to promote and provide services,3. Ensure all policies, procedures and working practices maintain the quality standards, including the Advice Quality Standard, OISC registration and Kingston Quality Award for Volunteer Management or others agreed by the Management Committee.4. Carry out monitoring and evaluation of Refugee Action Kingston services, 5. Reporting to funders, commissioners and other strategic partners.6. Develop bids and project proposals for fundraising 7. Develop services in line with Refugee Action Kingston’s Strategic Business Plan 8. Develop and maintain relationship with key stakeholders, partners and funders.

Organisational Development Consultant

• Dec 2015 - Mar 2017

 Strategy and business plans Projects development and fundraising Researches to assess needs of refugees and migrant communities Marketing and income generation  Community development and leadership  Strategy and business plans Projects development and fundraising Researches to assess needs of refugees and migrant communities Marketing and income generation  Community development and leadership

Executive Director of Integration

• Dec 2010 - Mar 2014

• Substantially increased operational performance and delivery by effectively overseeing the strategic development, implementation. • Proactively worked with the fundraising team to increase funding for integration projects, • Effectively held a complex £2 million budget. • Responsible for managing refugee integration services to help people integrate in the UK, including Refugees into Teaching, ESOL work, mentoring work, Refugee Integration and Employment Services (RIES), community development & infrastructure support services to support Refugee Community Organisations (RCOs) • Provided strategic leadership for the integration directorate so that staff and volunteers are performing to the best of their ability, resources are used as effectively as possible and projects are developed that will attract funding and allow this area of our work to flourish. Key Achievement: Provided strategic leadership, direction and management to a large multi-disciplinary team of 50 plus staff and volunteers during a period of significant organisational change, to effectively deliver a diverse portfolio of programmes and services to support refugees and their community organisations.

Head of Development

• May 2005 - Dec 2010

 Simultaneously managed the development of multiple new projects and services across England, by facilitating the delivery of other staffing teams through effective people management and delegation, whilst devising and implementing new operational processes and supporting systems to unify services and effectively achieving organisational objectives. Successfully developed, forged and maintained effective working partnerships with charities, statutory bodies and community organisations.Key Achievement: Successfully led and implemented the Development Section programme for supporting refugee communities and their community organisations.

Director of Special Projects

• Apr 2004 - May 2005

 Responsible for chairing internal task groups across regions to ensure there is collaborative working approach internally, by bringing different arms of very complex and dispersed organisations together (both vertically and horizontally), and.  Ensured that all services are delivered effectively, on time and within budget. This has required me to continually lead, facilitate and motivate task groups and working groups across English regions.Key Achievement: Key achievement: improved collaboration between directorates through better management of internal task and working groups, and engagement with clients, stakeholders, members and partners externally.

Communications Director

• Jan 2000 - Apr 2004

• Developing fundraising, marketing strategy and raised £13 million income for Refugee Council’s services• Organised a national campaign for defending the 1951 Refugee Convention to protect refugees. • Responsible for achieving Refugee Council’s advocacy objectives, raises the necessary funds and provided a range of high-quality information services by providing strategic leadership of the organisation’s communication functions and contributing to the corporate management of the Refugee Council as a whole. • Responsible for leadership, overall management responsibility for 45 staff and £1.5 million annual budget.Key Achievement: Provided strategic leadership, direction and management to Communications group of 45 staff from Fundraising, Marketing, Advocacy, and IT teams and 3 International Projects.