Experience

Sports City Owners Association Management Services (SOAMS)

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Community Manager

  • Sep 2021 - Present

  • Ensuring common areas in the Master Community and OA is kept at the best standards at all times.• Preparing, presenting, and managing budgets for the Master Community.• Implementing management plans to sufficiently and proactively plan all activities throughout the year ensuring all milestones and timelines are met.• Developing and managing strategic relationships with all entities making up the Master Communities• Establish and maintain record system of all correspondence between owners, residents/occupiers and other relevant parties, and records to be kept pursuant to law (registration documents, etc.).• Overseeing audit inspection reports• Prepare, distribute and collect all correspondence and records related to the OC general meeting which included but not limited to, items for discussion, nomination of Committee member, agenda, invitations, motions, minutes of meeting, etc.• Advise and assist owners and residents/occupiers in relation to the commercial Community Rules• Arrange Insurances and claims.• Managing revenue collection process to ensure maximum collections.• Conducting regular inspections/audits of the assigned community• Managing crisis and emergencies.• Resolving customer complaints• Responding to email queries from community residents• Sending regular updates / announcements to various communities, developer groups, business groups and other communities• Forwarding product related or technical questions from communities to relevant internal teams or pointing them to available resources Show less

• Community Owners’ Affair Manager

  • Jul 2020 - Mar 2023

• Assistant Community Manager

  • Aug 2019 - Jul 2020

• Assistant Community Management Officer

  • Sep 2015 - Jul 2020

  • Physically walk and inspect DSC and VH community on a regular basis• Maintain community appearance and ensure repairs are noted and completed on timely basis with regular community inspections and tours.• Ensure that all service requests are recorded and communicated appropriately to maintenance.• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.• Worked closely with managers to assist with resident maintenance issues.• Work closely with Maintenance Supervisor to monitor and schedule all maintenance activity.• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).• Coordinate maintenance schedule and assignments with Maintenance Supervisor.• Learn and ensure compliance with all company, local, state and federal safety rules.• Ensure that unsafe conditions are corrected in a timely manner.• Coordinated all residents events, activities, and newsletters (example: movie night, Halloween Party, Children Sports Day).• Assist property manager in budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management.• Provide periodic budgets relevant to each property.• Assisted property manager for preparing policies and implementing those policies.• Ensured that all invoices received from the properties are approved, entered and paid within a timely manner.• Answered phones and handled all communications with vendors and residents.• Manage front office operations, informed tenants through memos of new developments/events in the community.• Conducting AGA’s and AGM’s for IOA boards and getting approvals from authorities (RERA).• Getting approvals of IOA boards for any community related works or events.• Getting proper approvals from Developer for any modifications and upgrades required or requested by IOA board. Show less

• Community Inspector

  • Dec 2012 - Sep 2015

  • Inspection 7 different villages in a community (Victory Heights – Estella, Esmeralda, Oliva, Carmen, Novelia, Calida & Morella)• Checking on security issues for all villages in the community• Sorting out all security related issues with residents• Checking on contractors, sub contractors, suppliers and penalizing for violating VH community rules & regulations• Communicating to residents about VH Community Rules & Regulations• Checking on community centers like swimming pools and Gym to make sure everything is up to VH standard• Issuing Residents Bus Pass ID’s after collecting all required documents and getting clearance from accounts on all due payments.• Programming and issuing resident ID’s to residents of VH after collecting all documents and getting clearance from accounts on all due payments• Issuing contractors with work passes after receiving all required documents and checking them• Issuing passes for housemaids, housekeepers & drivers for VH• First point of contact for any emergency after working hours and during weekends Show less



Zabeel Investments LLC

• Investment Management
• 1 - 100 Employee

• Facility Management Coordinator

  • Oct 2010 - Aug 2012

  • Preparing title deed NOCs • Preparing transfer NOCs for resale • Maintaining relation with suppliers, contractors and maintenance companies • Keeping tracks of Tenants and owners for building & parking access cards and approving the same• Preparing agreements and contracts for suppliers, contractors and maintenance companies• Handover of new sold villas & apartments• Villas & Apartments regular inspection• Carrying out tasks with reference to provided snag lists • Liaising and keeping good relation with the external property facility management team. • Organizing & planning action for day to day queries requested by external customers• Sending out and following up on invoice as well as payment of service charges• Handling owners and tenants complains effectively and efficiently• Assist the Facilities Manager in all aspects of project implementation as needed• Support the Facilities Manager with external contacts as needed• Manage the Security access-control database in conjunction with the Security Contractor• Coordinate all Facilities activities, work direction, and support systems• Supervise and train facility employees and contractors as needed• Independently maintain and update administrative policies and processes• Set up, maintain, and organize department's central files, information, filing, and messages• Assist facilities staff in locating parts, supplies, and materials• Prepare and maintain RFP’s, bid information, and other contract documents• Provide administrative support to the Facilities team.• Represent the Facilities Department in inter-departmental meetings to support and facilitate communication and action between departments• Prepare inter bill-backs and documents for events supported by the Facilities organization• Manage the CMMS systems, including receiving work request, assigning work orders, entering system data and providing the overall system administration Show less

• Contracts Coordinator

  • May 2010 - Oct 2010

  Responsible for day to day necessities for 7 buildings, total of 650 apartments owned and controlled by Zabeel Investments.Search the market for suppliers and subcontractors to get the best quote and make good relations with them for the finalizing of these 650 apartments. Carrying out the hand back inspections as well as Facility Management inspection for all Zabeel Investment owned properties.As an extra task, I also assist the document controller with handling of all the documents going in and out of the office.Carrying out extra assistance to other departments within Zabeel Investments such as the HR, Accounts and many more departments. Show less

• Corporate Communications Executive

  • 2007 - May 2010

  Filling & setting of various personal documents related to the Executive Director Corporate CommunicationsKeeping track of all the stock inventory in the storage which is useful during the campaigns and assignmentsMake sure each member of the department meets required needs post coordination and passing the message of delegating the work to team members.Coordinating & managing the processing Vehicle registration.Maintaining all the important documents related to registration & Insurance papers of cars and medical.Processing of the EIDA cards for all the department members along with arranging the appointments.Involved in the planning, coordinating and implementing publicity, campaigns as well as communications programs.Manage and arranging the collaterals required. Work closely with the business team on proactive communicationsWorked as a PA to the Executive Director of Corporate Communications.Work on content generations for in-house newsletters, intranet and manage corporate eventsElectric Orange (Formally Changed to Zed Communication)Designation: Administration ExecutiveDuration: 20th April 2000 until 30the August 2007 Maintaining all the required Employee related Administrative files.Handling the Petty Cash daily.Reconciliation of the Petty Cash in close coordination with the Accounts Dept.Responsible for maintenance of stationery.Coordinating & managing the processing Vehicle registration.Maintaining all the Important documents related to registration & Insurance Keeping a track of the stock and inventory for stationery and also for the Kitchen Items.Delegating the work to Drivers, Office Assistant, Security Responsible for distribution of the Employment Cards, Preparation of Car Registration Cards, Sim Card Registration for all the Managerial Level staff.Collating the information regarding the Medical Insurance and passing the same for preparation of their cards Show less



Electric-Orange Advertising

• Administration Executive

  • Apr 2000 - Aug 2007

  • Maintaining all the required Employee related Administrative files. • Handling the Petty Cash daily. • Reconciliation of the Petty Cash in close coordination with the Accounts Dept. • Responsible for maintenance of stationery. • Coordinating & managing the processing Vehicle registration. • Maintaining all the Important documents related to registration & Insurance • Keeping a track of the stock and inventory for stationery and also for the Kitchen Items. • Delegating the work to Drivers, Office Assistant, Security • Responsible for distribution of the Employment Cards, Preparation of Car Registration Cards, Sim Card Registration for all the Managerial Level staff. • Collating the information regarding the Medical Insurance and passing the same for preparation of their cards • Distributing the Medical insurance cards to all the new staff. • To carry out and process all purchases (preparing LPO’s, Budget forms, payment of invoices) as efficiently as possible. • Keeping a record of the timings of the attendance of all the employees • Leave maintenance for all the employees and entering the inputs in the HRIS • Maintaining the complete data required for Overtime Analysis. • Maintaining confidentiality and storing important documents like Passports, important items like Keys. • Filing and setting all the documents • Processing of Business Cards for all the employees. • To ensure that all the department needs are met with less TAT. • Maintaining all the data required for Telephone bill payments. Ensuring that they are paid. Also ensuring to segregate the personal calls and Official calls • Delegating the work to the PRO’s and the drivers • Arranging Newspapers and Magazines for all the Directors and Managers. Ensuring that their LPO’s and payments are on time Show less