Building Services Manager

• Feb 2023 - Present

Building Services Supervisor

• Jan 2022 - Feb 2023

Customer Service Team Lead

• Oct 2018 - Present

General admin duties inclusive of answering and fielding general questions about our corporate offices and permit processes. Maintaining and updating correspondence and scheduling registers. Managing compilation of document packages required for clients and contractors to supports theirs works in offices. Preparing of access permits and other supporting documents for approving authorities. Collection of all necessary information and permit documents required for submission to Building Manager. Corresponding with clients and other services authorities. Processing any further information requests from approving authorities. Completion of monthly reports for Building managers and different clients. Reviewing and implementing new procedures in accordance to Building rules and regulations for different clients and contractors. Show less

Account Assistant

• Feb 2019 - May 2019

Daily activities using MYOB. Recording daily receipts, investigation of unknown receipts. Managing revenue recognition to ensure all revenues are recorded in accordance to company policy & accounting standards. Reconciling and maintaining invoice listing and aged debtor reports for month end process. Recording AR-related adjustment journal entries. Handling internal & external enquiries in a professional manner. Ad-hoc duties assisted by manager such as system development and monthly archiving. Assisting in debt collection by following up with emails or calls to agents or clients. Show less

Security Controller

• Aug 2016 - Sep 2018

Front line customer service and support for any Facility issues. Handle high volume of inbound and outbound calls to manage BMS issues. Interact with various stakeholders including client representatives, building and facilities management, contractors, emergency services, employees and general public. Operate various software applications. Provide accurate and relevant advice to queries in line with defined process Complete accurate incident reports Manage communication and escalate where necessary Data entry and general administration Show less