Account Manager- Operations

• Dec 2022 - Present

-Serving as the main point of contact in all matters related to client concerns and needs -Building and strengthen client relationships to achieve long-term partnerships -Maintain accurate client records, keeping track of any contract updates and renewals -Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met -Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts) -Preparing reports on account status -Collaborating with sales team to identify and grow opportunities within territory -Assisting with challenging client requests or issue escalations as needed Show less