Experience

Telkom Indonesia

• Indonesia
• Telecommunications
• 700 & Above Employee

• • Aug 2021 - Present

  Focusing on new sales fulfillment and handling assurance in North Surabaya. Maintaining Best CX to our retail customers from provisioning till after-sales treatment. Helps Manager to monitoring and evaluating daily operations.

• • Nov 2018 - Aug 2021

  Delivering new installation of Indihome services and supervising proper installation to give the best customer experience. Become a troubleshooter to fixing an Indihome problem. Also, being a supervisor for helpdesks to boosting new installations quickly and easily.

• • Jan 2018 - Nov 2018

  Maintaining node equipment such as Metro-E, OLT, DWDM, Router PE, etc. Creating connections between Metro-E to expanding fiber network coverage in NTT Province. Connecting link from Metro-E to OLT for new FTTH (Fiber To The Home) networks. Building a new connection FTTH in remote areas especially in greenfield areas. Troubleshooting node equipment problem to recover services.

• • Sep 2017 - Oct 2018

  Manage sales and technician in Kupang area. Maintaning revenue and make it growth through new sales. Handling assurance to get best customer experience.

• • Jul 2016 - Jan 2018

  Handling Wifi Manage Service in NTT Province. Being support for troubleshooting and consulting the best way to deliver wifi service for our customers. Making performance report to evaluating and boosting retail product sales.

• • Apr 2016 - Jul 2016

  Managing sales and demand in Kupang City, NTT Province. Creating Demand Geospatial Map that mapping between demand and ODP to generate sales easily. Making strategic to growth hacking sales especially Indihome product.

• • Nov 2015 - Apr 2016

  Selling business product solutions like Astinet, Metro-e connection, etc. Also, Being a marketer for a retail product called Indihome. In this role, I have learned that communication is key to make successful selling. Besides that, retail customers and business customers are different. Each type has an approach to communicate differently.



Indonusa Telemedia | TRANSVISION

• Indonesia
• Broadcast Media Production and Distribution
• 400 - 500 Employee

• Asset Management

  • Apr 2015 - Aug 2015

  Inventory and manage company assets. Also, making a report and auditing logistics from the warehouse. At the end of the month, our team must make a capitalization report of company assets. Inventory and manage company assets. Also, making a report and auditing logistics from the warehouse. At the end of the month, our team must make a capitalization report of company assets.