Psychological Wellbeing Practitioner

• Mar 2022 - Present

Trainee Psychological Wellbeing Practitioner

• Mar 2021 - Mar 2022

Tenancy Sustainment Officer

• Sep 2020 - Mar 2021

Housing Graduate Trainee

• Sep 2019 - Aug 2020

Working within the Tenancy Sustainment Service providing support to individuals to manage their tenancy; providing support and advice with the goal of enhancing their overall wellbeing and satisfaction.

Graduate Trainee

• Sep 2019 - Aug 2020

Engagement Worker

• May 2019 - Aug 2019

Undertaking telephone triage appointments to gauge whether the service is appropriate for clients’ substance misuse. Performing risk assessments and creating recovery plans to encourage engagement with the service. Logging referrals and signposting individuals to support groups and organisations to aid recovery in a holistic way. Dealing with complex cases in an adaptable and empathetic way to ensure a client-focused pathway to recovery. Undertaking telephone triage appointments to gauge whether the service is appropriate for clients’ substance misuse. Performing risk assessments and creating recovery plans to encourage engagement with the service. Logging referrals and signposting individuals to support groups and organisations to aid recovery in a holistic way. Dealing with complex cases in an adaptable and empathetic way to ensure a client-focused pathway to recovery.

Peer Assisted Learning Scheme (PALS) Senior Leader

• Sep 2017 - Jan 2019

Providing support for first and second year psychology students academically, socially, and emotionally. Facilitating discussions between students to aid learning whilst encouraging questions regarding the course or other queries concerning university life which students may not feel comfortable asking members of staff.Scheduling and leading sessions to maximise the support for students and tailoring to individual needs.

Hello Scheme International Buddy

• Sep 2017 - Dec 2017

Being the first point of contact for international students that are new to the area and easing any concerns which they may have. Providing a supportive relationship dealing with issues ranging from emotional separation to university worries, making the transition to the UK as smooth as possible.

Customer Care Coordinator

• Jun 2018 - Aug 2018

Providing a point of contact for customers to report any defects that they have experienced in their home, logging defects on the customer care system and ensuring that all jobs are allocated to the relevant contractors. Chasing up contractors for updates on when work will be undertaken on properties to advise customers accordingly. Managing unhappy customers and attempting to resolve their concerns.

Receptionist

• Jun 2018 - Jun 2018

Serving as a first point of contact for incoming calls and transferring to the relevant colleague/department. Front of house duties including greeting visitors and notifying co-workers of their arrival, receiving and sorting post, and maintaining security by locking up the building at then end of each day.

Receptionist

• Jul 2017 - Aug 2017

Greeting customers upon arrival to the showroom and locating relevant colleagues to assist them if necessary. Providing refreshments to clients whilst ensuring that any questions the customer may have are answered. Receiving and transferring telephone calls to relevant departments and forwarding accurate messages to both co-workers and customers. Greeting customers upon arrival to the showroom and locating relevant colleagues to assist them if necessary. Providing refreshments to clients whilst ensuring that any questions the customer may have are answered. Receiving and transferring telephone calls to relevant departments and forwarding accurate messages to both co-workers and customers.

Receptionist

• Jun 2017 - Jun 2017

Receiving incoming calls and transferring to the appropriate departments, whilst providing colleagues and customers with accurate messages when required. Welcoming customers into the showroom, offering and providing refreshments if requested, and informing relevant co-workers of assistance that may be necessary. Receiving incoming calls and transferring to the appropriate departments, whilst providing colleagues and customers with accurate messages when required. Welcoming customers into the showroom, offering and providing refreshments if requested, and informing relevant co-workers of assistance that may be necessary.

Administrator

• Jun 2017 - Jun 2017

Creating and organising test papers for upcoming examinations. Proof reading of the test papers to ensure no errors were present and to flag any mistakes should they arise. Data entry of statistics previously collected in a readable and methodical manner. Creating and organising test papers for upcoming examinations. Proof reading of the test papers to ensure no errors were present and to flag any mistakes should they arise. Data entry of statistics previously collected in a readable and methodical manner.

Showroom Host

• Jul 2016 - Sep 2016

Welcoming customers and informing appropriate departments of their arrival to provide fast and smooth service. Serving refreshments to customers when required and maintaining the high standard of presentation in the showroom by remaining observant of the surroundings. Answering incoming calls and transferring to relevant colleagues; taking and passing on messages as required. Welcoming customers and informing appropriate departments of their arrival to provide fast and smooth service. Serving refreshments to customers when required and maintaining the high standard of presentation in the showroom by remaining observant of the surroundings. Answering incoming calls and transferring to relevant colleagues; taking and passing on messages as required.

Customer Assistant

• Nov 2014 - Aug 2015

Ensuring that all stock was put onto the shop floor whilst maintaining a high standard of presentation and cleanliness of the department. Directing customers to the relevant sections of the store for particular products that they may require. Regularly covering the checkouts when the store was busy to provide a faster service for customers. Ensuring that all stock was put onto the shop floor whilst maintaining a high standard of presentation and cleanliness of the department. Directing customers to the relevant sections of the store for particular products that they may require. Regularly covering the checkouts when the store was busy to provide a faster service for customers.

Customer Service Assistant

• Sep 2014 - Nov 2014

Providing a customer service in which customers can enquire about all aspects of their insurance policy. Services included setting up new policies for customers, amending existing policies and dealing with complaints. Providing a customer service in which customers can enquire about all aspects of their insurance policy. Services included setting up new policies for customers, amending existing policies and dealing with complaints.