Faye Yeates

New Claims Team Manager at MSL
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Credentials

  • CACHE Level 2 Certificate in Understanding Mental First Aid and Mental Health Advocacy in the Workplace
    CACHE
    Sep, 2021
    - Nov, 2024

Experience

  • MSL
    • United Kingdom
    • Insurance
    • 1 - 100 Employee
    • New Claims Team Manager
      • Jul 2022 - Present

  • S&G Response
    • United Kingdom
    • Insurance
    • 1 - 100 Employee
    • Claims Handler
      • Feb 2022 - Jul 2022

  • United Legal Assistance
    • United Kingdom
    • Insurance
    • 1 - 100 Employee
    • Claims Manager
      • Jan 2021 - Jan 2022

  • FTS RAIL LTD
    • United Kingdom
    • Environmental Services
    • 1 - 100 Employee
    • Compliance Manager
      • Jan 2020 - Dec 2020

  • Kindertons Accident Management
    • United Kingdom
    • Legal Services
    • 200 - 300 Employee
    • New Claims Team Manager
      • Jun 2009 - Sep 2018

      Managing a team of up to 11 people responsible for running the claim from FNOL until the claim went into hire. Ensuring that Team Members hit their individual KPI's whilst also ensuring that the Business KPI's were also hit. Reviewing the cases from inception to the point of hire to ensure that liability was in order and that all cases would be fully recoverable at the point of recovery. Sucession planning by developing and implementing development plans. Breaking Company Credit Hire records each year by setting bespoke incentives and individual targets.

    • Team Leader
      • Aug 2007 - Jun 2009

      Working closely with the Team Manager to ensure that processes were followed and KPI's were being hit Monthly. Dealing with any issues which may arise from external and internal parties.

    • Internal Auditor
      • Aug 2006 - Aug 2007

      Auditing Files by listening to calls, reviewing the cases to ensure that handlers were following protocol. Working with the management team to create development plans and ensure that the best practise was being followed.

    • Claims Handler
      • Jun 2004 - Aug 2006

      Handling claims from FNOL, through the on hire process, invoicing the file and then chasing payment from the TPI. Whilst doing this ensuring my individual KPI's were hit whilst being a good team player.

  • Avis
    • Crewe
    • Rental Coordinator
      • Jun 2003 - Jun 2004

      Dealing with Customer queries from companies needing a long lease to individuals needing a single day rental. Asssiting with the organisation of drivers to ensure that deliveries and collections of hire vehicles were made on time. Dealing with Customer queries from companies needing a long lease to individuals needing a single day rental. Asssiting with the organisation of drivers to ensure that deliveries and collections of hire vehicles were made on time.

Education

  • Malbank
    1994 - 1999

Community

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