Program Manager

• Apr 2020 - Present

Talent Development Director

• Oct 2016 - Mar 2017

- Values & Culture Strategic & Implementation Lead responsible for multi-year strategy and execution of culture-shaping activities in Europe and North America;- Certified Facilitator for large (40+ people) behavioural change workshops;- Project manager for Diversity & Inclusion programs, - Accredited performance Coach to individuals and teams

Manager, Talent Development

• Oct 2012 - Sep 2016

- Values & Culture Implementation Lead responsible for the roll out of 150 culture change workshops to over 5000 people globally; - Functionally managed Values & Culture coordinators in New York and London- Project Manager for Diversity & Inclusion programs - Career Sponsorship for Women; - Partnered with WIS Awards in Europe, America and India to achieve winners in Best Woman Financial Sales and Best Woman Sales Manager categories from 2013 to 2016- Acccredited Coach in May 2015 with The Centre for Coaching - Switzerland, part of The Graduate School of Business, University of Cape Town

Employee Value Proposition Manager, Sales & Service

• Jan 2011 - Sep 2012

- Project Managed 'Women in Sales'a diversity program for to retain, develop and promote women into sales leadership positions- Trained as a 'Beyond Bias' Facilitator and delived multiple workshops on unconscious bias in recruitment, onboarding, managing and promoting people- Marketed the Thomson Reuters Employee Value Proposition

Global Head of Sales & Service Learning

• Apr 2008 - Dec 2010

- Led a 100+ globally located team of Learning & Development consultants, learning designers, SME’s and team managers - Managed the team's evaluation, business needs analysis, development, delivery and assessment of learning programs across multiple product, solutions, skills and systems advocating the 70:20:10 learning approach- Responsible for the transfer of knowledge on Thomson Financial products, solutions and systems between c6000 Thomson and Reuters Financial employees on the Thomson acquisition of Reuters in 2008- Up-skilled the newly combined sales force with both sales techniques and use of Siebel and later Salesforce.com CRM systems

Head of Learning EMEA, Business Direct Sales

• Apr 2005 - Mar 2008

- Managed the learning needs analysis, design and delivery for 300+ people in 4 Business Direct sales teams across London, Geneva, St Louis & Sydney- Designed the ‘BD Superstars’ learning curriculum for salespeople and built a career pathway including job exchanges across offices- Standardised the learning and development pathways with sales leaders in BD satellites in Johannesburg, Vienna, Dubai- Designed and organised the EMEA Sales Induction program putting 200+ new salespeople across European cities through the 4 week intensive classroom preceeding the learning curriculums they then followed - Relocated to Geneva on 2 year International Assignment May 2006

Sales Manager, Business Direct

• Sep 2000 - Mar 2005

- Managed teams of account managers for Nordic and UKI regions who serviced a total of 2000 small- medium sized customers of Reuters news, financial data products, 3rd party exchange feeds and more complex solutions- Retained and increased client base and met sales and customer satisfaction targets

Account Manager, Business Direct

• Nov 1999 - Aug 2000

- Managed 200 small to medium customers via the phone; sold new Reuters Terminals into accounts and managed the installation and support for these customers

Account Handler

• Sep 1995 - Oct 1997

- Managed the relationship between company Brand Managers for Tizer, Crown Paints, Chicago Town Pizzas, New Zealand Zespri Kiwifruits and BDH's planning, creative and finance departments - Managed the relationship between company Brand Managers for Tizer, Crown Paints, Chicago Town Pizzas, New Zealand Zespri Kiwifruits and BDH's planning, creative and finance departments