Experience

Happier Beauty

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Founder & Director

  • Sep 2019 - Present

  - Created and grew business via DTC e-commerce (Shopify), marketplaces inc Amazon, wholesale, partnerships. Developed proprietary product, managed manufacturing process / scale-up - Developed and delivered successful high level strategic direction for business, including go-to-market to drive growth, all financial planning & budgets, driving sales - Managed day-to-day running of the growing business resolving live issues inc all marketing, customer service, HR, operations, recruitment etc - Recruited, set up best practice processes and led remote team of marketing specialists, created team culture of empowerment - Over 1.5 Billion plastic toothpaste tubes go to landfill every year because they cannot be recycled. Happier Beauty is on a mission to help people live more a sustainable, plastic-free life starting with our dentist-approved toothpaste which is as good for you as it is for the planet. Business now acquired Show less



John Lewis Partnership

• United Kingdom
• Retail
• 700 & Above Employee

• Lead Go to Market, JLP Ventures Innovation

  • Jun 2017 - May 2021

  - Created and grew to +£1m turnover new digital businesses/customer value propositions for John Lewis/Waitrose- Delivered P&L and all go to market; high level strategic planning, financial modelling, team recruitment, running operations, tech development, product management, marketing, and overall end-to-end customer experience- Led and managed a large, matrix and remotely distributed cross functional team of operations, tech, digital product, and marketing specialists. Built a team culture of empowerment & supportPart of the JLP Ventures team created to develop new customer value propositions for John Lewis Partnership. Since it's inception in 2017, JLP Ventures has become one of the most successful corporate intra-preneur start-up teams in UK having launched and scaled multiple businesses. JLP Ventures' purpose is to stretch the John Lewis and Waitrose brands into new territories by creating digital service-led businesses. The new businesses launched include Home Solutions, Waitrose Wine Tasting at Home, Cook Well, While You're Away, Waitrose Rapid delivery and John Lewis Experiences at Home.JLP Ventures has been set up to work by testing, learning and failing fast, practising lean and agile methodologies whilst building a team culture of empowerment and support. Show less

• JLAB Innovation Lead

  • Apr 2018 - Apr 2019

  - Led the JLAB Innovation programme across the John Lewis Partnership, encompassing both John Lewis and Waitrose brands. - Managed previous JLAB startup investments- Restructured programme to improve value for money for 6 figure £ budgetJLAB is one of the UK's largest retail tech innovation programmes. JLAB challenges included some of the most pressing questions in retail: how to reduce plastic waste, how to help our customers live more healthily and how in-store experiences could help redefine role of our shops for our customers. This role involved working with multiple tech-led startups and VC funds to help John Lewis Partnership begin to solve these questions. Show less



John Lewis

• United Kingdom
• Truck Transportation

• Senior Buying Manager (multiple departments)

  • Nov 2009 - May 2017

  - Responsible for P&L +£50m annual sales including all online sales - Consistently increased sales & margin, improving category profitability and market share- Used multiple data sources to create commercial strategies to deliver target growth including Mintel, web analytics, customer feedback etc- Recruited and led high performing teams of matrix specialists to execute commercial strategy- Improved end-to-end customer experience to drive growth- Sourced product globally, successfully managing complex operations and global supply chains- Successfully negotiated complex contracts with suppliers ranging from indie start-ups through to large multinational corps Show less

• Buying Lead, Supply Chain Project

  • Jan 2015 - Apr 2016

  - Responsible for implementation of a business-wide Enterprise Resource Planning project - Led large matrix team inc technical specialists, change managers, business analysts



Tesco

• Jordan
• Business Supplies & Equipment
• 700 & Above Employee

• Lead Buying Manager

  • Jan 2006 - Nov 2009

  - Responsible for P&L+£40m annual sales including online sales. Consistently grew revenue/margin/market share - Managed multiple teams concurrently to improve team performance - Used multiple data sources to build commercial strategy to deliver sales growth ie Mintel, web analytics, customer feedback etc - Sourced and developed product globally, managing complex operations and global supply chains - Responsible for P&L+£40m annual sales including online sales. Consistently grew revenue/margin/market share - Managed multiple teams concurrently to improve team performance - Used multiple data sources to build commercial strategy to deliver sales growth ie Mintel, web analytics, customer feedback etc - Sourced and developed product globally, managing complex operations and global supply chains



Next Plc

• United Kingdom
• 300 - 400 Employee

• Buyer

  • Jul 2003 - Jan 2006

  - Led multiple categories and delivered +£30m P&L. Consistently delivered sales / margin / market share growth - Led multiple categories and delivered +£30m P&L. Consistently delivered sales / margin / market share growth



GES - Portugal

• Italy
• Environmental Services
• 1 - 100 Employee

• Sourcing Manager

  • Jul 2002 - Jul 2003

  - Set up and led product development team. Secured wholesale orders worth €1.5m. Based in Portugal. - Sourced factories, mills, wash plants. Led wholesale operations. Set up and managed team of garment technologists, factory QCs - Set up and led product development team. Secured wholesale orders worth €1.5m. Based in Portugal. - Sourced factories, mills, wash plants. Led wholesale operations. Set up and managed team of garment technologists, factory QCs

• Assistant Merchandiser

  • Jul 2000 - Jul 2002