Faye Hamilton
VP Customer Experience at Aviation Performance Solutions LLC- Claim this Profile
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Bio
François Jurres
Faye has extensive experience as a manager. She has the ability to use her discretion and always put the interests of the company first. Her attention to employee feedback enables her a better understanding of what employees need from their employer to develop a strategy that supports the organization's goals. She fulfills an integral role in the APS Emergency Maneuver Training organization.
François Jurres
Faye has extensive experience as a manager. She has the ability to use her discretion and always put the interests of the company first. Her attention to employee feedback enables her a better understanding of what employees need from their employer to develop a strategy that supports the organization's goals. She fulfills an integral role in the APS Emergency Maneuver Training organization.
François Jurres
Faye has extensive experience as a manager. She has the ability to use her discretion and always put the interests of the company first. Her attention to employee feedback enables her a better understanding of what employees need from their employer to develop a strategy that supports the organization's goals. She fulfills an integral role in the APS Emergency Maneuver Training organization.
François Jurres
Faye has extensive experience as a manager. She has the ability to use her discretion and always put the interests of the company first. Her attention to employee feedback enables her a better understanding of what employees need from their employer to develop a strategy that supports the organization's goals. She fulfills an integral role in the APS Emergency Maneuver Training organization.
Experience
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Aviation Performance Solutions (APS)
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United States
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Aviation and Aerospace Component Manufacturing
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1 - 100 Employee
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VP Customer Experience
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Jul 2017 - Present
Although Faye is still actively involved in sales, she moved into the role of VP Customer Experience in the summer of 2017. She is passionate about ensuring interactions with our customers are of high caliber throughout the entire customer journey which includes all the steps customers go through when interacting with our team at APS. She will be implementing a collection of processes to track, oversee and optimize all customer interactions. Her major goal is to foster customer loyalty through high-quality interactions at each step. She is also responsible for improving the experiences customers have with APS with the goal of increasing customer satisfaction.
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VP Sales and Marketing
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Jan 2000 - Present
Our primary purpose is to ensure each participating pilot receives the required training to achieve their specified skill development needs. In matter of days, the intricacies of upset prevention and recovery training, aerobatics and stall/spin recovery techniques are revealed by the APS team of experts. Guaranteed results are consistently produced through the structured integration of extensive academic instruction with hands-on in-flight exercises. Throughout each of our programs, key learning concepts are frequently re-enforced using our proven building-block training methodology developed over the course of a decade. With over 14,000 instructional flight hours dedicated exclusively to advanced aerobatic instruction, upset recovery and emergency maneuver training, we are recognized experts in the production of safe, educated, experienced and self-reliant pilot graduates.APS excels at exposing pilots to “edge of the envelope” maneuvering not seen during normal flight training in a manner that leads to thorough understanding and tangible piloting skills. We teach pilots of all skill levels how to assess a situation and then take immediate action to avoid, or recover from, any in-flight unusual attitude or botched maneuver scenario.
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Office Manager, Corporate Sales, Airshows & Events Coordinator
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Jan 2000 - Dec 2005
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