Faye (Cholodny) Ross
Senior Director - Workforce Management and Quality Assurance at NTT Business Process Outsourcing- Claim this Profile
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Bio
Stephen Stoneman, ACC
In our time working together, Faye was a great team player. She was tremendous at assisting my department in ensuring that our workforce needs were managed efficiently and proactively. Her analytical abilities were key in helping my call center succeed. Thanks Faye!!
LinkedIn User
Faye could always be counted on to take on complicated challenges and arrive at the most appropriate solution. I have yet to meet another person that can analyse trends the way she did in such an effortless manner. Everyone who came in contact with her quickly embraced and respected her friendly always willing to help approach.
Stephen Stoneman, ACC
In our time working together, Faye was a great team player. She was tremendous at assisting my department in ensuring that our workforce needs were managed efficiently and proactively. Her analytical abilities were key in helping my call center succeed. Thanks Faye!!
LinkedIn User
Faye could always be counted on to take on complicated challenges and arrive at the most appropriate solution. I have yet to meet another person that can analyse trends the way she did in such an effortless manner. Everyone who came in contact with her quickly embraced and respected her friendly always willing to help approach.
Stephen Stoneman, ACC
In our time working together, Faye was a great team player. She was tremendous at assisting my department in ensuring that our workforce needs were managed efficiently and proactively. Her analytical abilities were key in helping my call center succeed. Thanks Faye!!
LinkedIn User
Faye could always be counted on to take on complicated challenges and arrive at the most appropriate solution. I have yet to meet another person that can analyse trends the way she did in such an effortless manner. Everyone who came in contact with her quickly embraced and respected her friendly always willing to help approach.
Stephen Stoneman, ACC
In our time working together, Faye was a great team player. She was tremendous at assisting my department in ensuring that our workforce needs were managed efficiently and proactively. Her analytical abilities were key in helping my call center succeed. Thanks Faye!!
LinkedIn User
Faye could always be counted on to take on complicated challenges and arrive at the most appropriate solution. I have yet to meet another person that can analyse trends the way she did in such an effortless manner. Everyone who came in contact with her quickly embraced and respected her friendly always willing to help approach.
Credentials
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Defining and Achieving Professional Goals
LinkedInFeb, 2023- Nov, 2024 -
Becoming a Thought Leader
LinkedInJan, 2023- Nov, 2024 -
Creating Your Personal Brand
LinkedInJan, 2023- Nov, 2024
Experience
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NTT Business Process Outsourcing
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Canada
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Senior Director - Workforce Management and Quality Assurance
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Jun 2022 - Present
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Director Enterprise Planning
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Sep 2020 - Jun 2022
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Sr Manager Short term Planning
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Feb 2017 - Sep 2020
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Sr Manager, Intraday Performance
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Aug 2010 - Feb 2017
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Rogers Communications
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Canada
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Telecommunications
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700 & Above Employee
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National Intraday Manager
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Jun 2006 - Aug 2010
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Workforce Manager
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Nov 2004 - Jun 2006
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ClientLogic
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Sr Operations Analyst & Supervisor wireless support
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Nov 2003 - Nov 2004
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Education
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McMaster University
BA, Sociology
Community
