Experience

socoto gmbh & co. kg

• Germany
• Information Technology & Services
• 1 - 100 Employee

• Marketing manager & Aftersales manager

  • Apr 2012 - Present

  Marketing: Conduct marketing research and drive to prospective sales leads Coordinate between business developers, technologists, clients and end users Aftersales: Leader of aftersales team and responsible for customer service and client training Deal with the issues of abnormal case and customer complaints promptly and efficiently create/translate user manuals/ videos and training materials Collect survey and feedback from clients/ dealers to imporve products and service Keep customer satisfaction at high levels IT Support: Skill in logical thinking and troubleshooting Maintain close relationship with IT, build communication channel between IT & business. Detail oriented, devote to sustain the best of user experiences. Test new models and monitor the live system socoto is a global Application Service Provider and supplier of Marketing Management Systems. Based in Germany, socoto develops high-performance, value-driven software, offering dynamic and scalable solutions for optimizing retail marketing activity. Show less



Sunseason Shanghai

• Sales manager & Aftersales manager

  • Jan 2007 - Apr 2012

  Explore sales leads Telephone, visite and introduce products and services to potential customers Arrange order, delivery and isntallation Contribute actively to the compliation of the strategic sales & marketing plans Design and publish advertisement materials (post, booklet, advertorial), including digital and traditional channels Website management CRM, Technical and Warranty Process Support Explore sales leads Telephone, visite and introduce products and services to potential customers Arrange order, delivery and isntallation Contribute actively to the compliation of the strategic sales & marketing plans Design and publish advertisement materials (post, booklet, advertorial), including digital and traditional channels Website management CRM, Technical and Warranty Process Support



KETTLER

• Project and Marketing Manager

  • Sep 2004 - Jan 2007

  Coordinate activities of all functional departments and vendors involved in the project Vendor search and management Interview and hire QCs, establish the QC team which based in differnt vendors and lay down the QC rules Seek out marketing opportunities to develop brand and partnerships Coordinate activities of all functional departments and vendors involved in the project Vendor search and management Interview and hire QCs, establish the QC team which based in differnt vendors and lay down the QC rules Seek out marketing opportunities to develop brand and partnerships