Fay Northcott
RCA, MI and Resolution Delivery Manager at Shawbrook Bank- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
UK
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Bio
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Experience
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Shawbrook Bank
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United Kingdom
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Banking
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700 & Above Employee
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RCA, MI and Resolution Delivery Manager
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Feb 2023 - Present
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NewDay
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United Kingdom
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Financial Services
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700 & Above Employee
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Senior Manager of Customer Outcomes & Overseas Operations
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Apr 2022 - Feb 2023
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Senior Manager, Customer Outcomes Officer
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Oct 2019 - Apr 2022
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Collections Complaints Analyst
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Apr 2018 - Sep 2019
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Capita
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Business Analyst
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Aug 2017 - Apr 2018
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Root Cause Analyst (RBS & NatWest)
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Feb 2017 - Aug 2017
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Complaint Coach, SME and Deputy Manager (RBS & NatWest)
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Jun 2015 - Jan 2017
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Service Complaint Handler (Gregory Pennington/thinkmoney)
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Jan 2015 - Jun 2015
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The Co-operative Bank plc
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United Kingdom
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Financial Services
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700 & Above Employee
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Customer Relations Advisor
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Sep 2012 - Dec 2014
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Education
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2013 - 2014
Chartered Institute of Marketing
CIM Professional Certificate in Marketing, Marketing -
2012 - 2013
Chartered Institute of Marketing
CIM Introductory Certificate in Marketing, Marketing
Community
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