Experience

Court Developments Limited

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Office Manager

  • Apr 2022 - Present



Hastings Borough Council

• Government Administration
• 100 - 200 Employee

• Administrator

  • Apr 2019 - Apr 2022

  Parking Administration Officer Hastings Borough Council April 2019 – Present Hastings BoroughCouncilCreating permits for the Residents and Visitors to Hastings town. Processing Penalty Charge Noticesand assisting with the appeals process.Responsibilities:- Manage the Parking Inbox and reply to enquiries- Create permits for residents and visitors- Renew permits due to expire- Computer skills necessary to compile and organise information- Ensure relevant data is processed overnight- Working to upgrade our system to ‘Virtual Permits’- Managing road closures- Liaising with emergency service departments when processing road closures- Processing parking challenges- Make formal decisions regarding the outcome of a parking fine- Distributing work to staff and organising cases- Keep up to date with parking figures and income- Processing’ Charge Certificate’s and ‘Notice To Owners’- Sending out ‘time sensitive’ documentation Show less

• Licensing Administrator

  • Feb 2018 - Apr 2019

  Licensing Administration Officer February 2018 – April 2019 Hastings Borough CouncilInitially employed as maternity cover for 9 months, my contract was extended to assist further withthe Licensing administration duties.Responsibilities:- Manage the Licensing Inbox and reply to enquiries- Ability to see licensing from business government client and customer perspectives- Computer skills necessary to compile and organize information- Organise Taxi tests for applicants- Assist with DBS checks- Ensure drivers were ‘fit & proper’ to work- File necessary documents to government agencies- Keep up to date with present and upcoming legislation- Issue Alcohol Licenses/Taxi Licenses/Premises Licenses- Renew licenses that will soon expire- Transcribe interviews had between Licensing officers and Taxi Drivers Show less

• Receptionist

  • Dec 2016 - Apr 2018

  Apprentice Customer Contact Centre - December 2016 – April 2018 Hastings Borough CouncilAssisting residents with any help or support they may need from Hastings Borough Council.Welcoming customers in a positive manner and assessing their needs without asking too manypersonal details.Responsibilities:- Front of house for the Community Contact Centre- Assist with customers requests and transfer them to the relevant department- Keep up to date with relevant changes within the Council- Keep up to date with new laws and legislation- Print and scan relevant documentation onto customers case files- Provide information to customers about Housing benefit/Council tax- Foreseeing queue times for customers and requesting more staff when needed- Assist with the triage process of homeless residents- Making sure the reception/entrance area of the Town Hall was clean and tidy- Operating the tills, including cashing up and completing paper work at the start and end of shift.- Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges Show less



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Sales Assistant

  • Dec 2015 - Dec 2016

  Customer Service Assistant – December 2015 – December 2016 Boots Employed as temporary Christmas Providing friendly and helpful customer service to the customers, and representing a well-known brand. My zero hour contract was extended for a further year. Responsibilities: - Operating the tills, including cashing up and completing paperwork at the start and end of shift. - Keeping merchandise orderly and neat in appearance. - Highlighting special promotions to customers. - Moving large amounts of stock and merchandise around the shop. - Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers. - Ensure the shop floor was clean, tidy, and safe - Organising deliveries to the shop Show less