Fawzia Ali
Business Operations Data Analyst & Administrator at Eseye- Claim this Profile
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English Native or bilingual proficiency
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Bengali Native or bilingual proficiency
Topline Score
Bio
Credentials
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Foundation Certificate of Secondary Education in German
AQAAug, 2011- Nov, 2024
Experience
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Eseye
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Business Operations Data Analyst & Administrator
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Jan 2020 - Present
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Pearson
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United Kingdom
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Education
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700 & Above Employee
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Subject Leader
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Apr 2019 - Dec 2019
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Subject Coordinator/Content Production Manager
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Apr 2017 - Mar 2019
• First-line responsibility for resolution of all external customer queries• Answering queries for subjects which I am responsible for (GCSE French, German and Spanish). • Reviewing existing customer service requirements and keeping services up-to-date• Managing own performance in relation to internal and external service levels, for example timely resolution of queries and a high standard of communication• Focusing on delivering excellent customer service throughout all tasks, projects and processes.• Ensuring the accurate and timely production and delivery of materials for training, standardisation meetings as deemed necessary• Updating and reporting on key management information to the QDAM, ensuring all data and databases are up-to-date and accurate.• Escalating issues and risks to the QDAM in a timely manner together with potential solutions.• Supporting cross-department projects to ensure all team members are briefed and engaged and the projects are delivered to deadline.• Maintaining good working practices to maximise accuracy, economy, efficiency and standards.• Preparing materials for Business Assurance audits and regulatory scrutiny activities.• Chairing QPEC and Standardisation/OLS meeting • Meeting deadlines and making sure my committees are keeping to the schedule and meeting the deadlines which I have set for them. • Working as a Content Production Manager, I have a keen eye for detail, strong communication and leadership skills, and also a very strict adherence to my deadlines.
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Finance Admin Assistant
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Feb 2017 - Mar 2017
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Education
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Royal Holloway, University of London
Bachelor of Science (BSc), Management -
Strodes College
A-Levels, Business, ICT, Law -
Magna Carta School
GCSE, English, Maths, Science, Business, ICT, Religious Studies, Sociology and Textiles -
Al-Bayan Weekend School
Arabic Language and Literature