Claims Validation Handler

• Jan 2019 - Present

FNOL Claims Handler

• Sep 2017 - Jan 2019

• Taking initial logs of road traffic collisions/incidents.• Making basic liability decisions. • Responsible for identifying the needs of the customers and referring to relevant departments/suppliers.• Working towards KPIs and targets. • Clear communication skills necessary in order to communicate with customers with varied English understanding. Or ensuring that the proper processes are followed in order to receive/distribute accurate information.• Understanding of the RTA.• Astute ability to manage workload between inbound and outbound calls and notifications.• Good understanding of insurance processes and application of policy wording.• Proficiency in online systems used to log, refer and escalate claims.• Great B2B communication and ability to communicate the needs of customers to relevant suppliers.• In depth understanding of DPA processes and handling sensitive data.• Need for empathy/sympathy when dealing with customers in often stressful situations. • Identifying potential fraud and fronting indicators from initial logs of calls.

Halls Warden

• Sep 2015 - Aug 2017

• Negotiation with students to resolve domestic disputes.• Wellbeing experience and first hand pastoral care of residents.• Handling of sensitive and confidential information.• Occasional reception duties such as handling phone calls and post.• Positive attitude and approach to all projects.• Can effectively lead a team and organise individuals with many different roles.• Personable yet professional approach to customers and colleagues.• Familiar with residential contracts, enforcing fines and disciplinary outcomes for breach of contract.• Ability to effectively liaise with different departments to achieve a common goal.• Organising and planning meetings and interviews with residents.• Prioritising workload effectively and in a timely manner.

Crew Member

• Oct 2014 - May 2015

• Maintaining a safe and presentable workplace.• Ability to multitask and handle complex situations with ease.• Keen to give feedback and develop the services that my position provides to increase customer satisfaction.• Promotion of in store deals as well as business partnerships. • Is successful working on an individual basis as well as within a team.• Stock replenishment and accurate inventory taking.• Experience dealing with many customer queries and being able to investigate and give clear responses.• Shared accurate product knowledge and would give recommendations based on customer needs.

Youth Mentor

• Sep 2014 - Jan 2015

• Becoming conscious of different backgrounds and how that can effect ones’ experiences• Developing new activities and to engage young people• Mentoring and guidance in a supportive environment • Becoming conscious of different backgrounds and how that can effect ones’ experiences• Developing new activities and to engage young people• Mentoring and guidance in a supportive environment