Experience

Koble
• Denmark
• Construction
• 1 - 100 Employee
• Operations Assistant

  • Jan 2023 - Present


LendFirst Mortgage

• United States
• Banking
• 1 - 100 Employee

• Loan Processor

  • Apr 2022 - Aug 2022

  ● Prepared each file for underwriter approval by making sure the file has met proper loan guidelines through LP/DU findings. ● Maintained steady and consistent communication with the loan team throughout milestones. ● Verified time sensitive items prior to the loan closing. ● Ordered 3rd party items such as title, appraisal, fraud/flood certs., HOA, HOI, VOE, and VOA. ● Handled highly confidential financial documents for each client.



Planet Home Lending, LLC

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Loan Processing Team Lead

  • Apr 2021 - Feb 2022

  ● Led a team of 13 processors to effectively process sizable pipelines of FHA, VA, and Conventional refinances. ● Held 15-20 individual and group weekly meetings with team members to motivate, coach and train on best practices for internal processes, how our CRM works, and customer communication. ● Guided team to meet weekly SLA’s. ● Handled frequent conflict resolution with escalated customer issues. ● Helped team with advanced loan questions through Microsoft Teams, email, screen… Show more ● Led a team of 13 processors to effectively process sizable pipelines of FHA, VA, and Conventional refinances. ● Held 15-20 individual and group weekly meetings with team members to motivate, coach and train on best practices for internal processes, how our CRM works, and customer communication. ● Guided team to meet weekly SLA’s. ● Handled frequent conflict resolution with escalated customer issues. ● Helped team with advanced loan questions through Microsoft Teams, email, screen sharing and phone. ● Time card approval for team through Paycom. ● Genesys phone system knowledge for inbound/outbound calls and faxes. ● Microsoft Word, Excel, and Outlook knowledge. ● Frequent analysis of loan pipelines using Microsoft Excel reports.

• Mortgage Loan Processor

  • Oct 2020 - Apr 2021

  ● Managed a pipeline of 40-60 loans as a processor using Encompass software. ● Exceeded company standards for monthly closed loan requirements. ● FHA, Conventional, and VA Loan Expertise. ● Proficiency in VA WebLGY and FHA Connection portals. ● Communicated with each customer via phone and/or email every 3 days to remain within our Service Level Agreement.



Palmetto Mortgage Group

• United States
• Financial Services
• 1 - 100 Employee

• Mortgage Loan Processor

  • Oct 2018 - Oct 2020

  Greenville, South Carolina, United States ● Contacted vendors for appraisals, verifications of employment, and SSA-89 verifications. ● Managed each loan process after approval through closing, including first-class realtor and customer communication. ● Learned guidelines surrounding Conventional, FHA, VA, and USDA purchases and refinances. ● Maintained a pipeline of 20-30 loans and am laser-focused on quality communication with borrowers, realtors and loan officers throughout the loan process. ● Preparing loans for… Show more ● Contacted vendors for appraisals, verifications of employment, and SSA-89 verifications. ● Managed each loan process after approval through closing, including first-class realtor and customer communication. ● Learned guidelines surrounding Conventional, FHA, VA, and USDA purchases and refinances. ● Maintained a pipeline of 20-30 loans and am laser-focused on quality communication with borrowers, realtors and loan officers throughout the loan process. ● Preparing loans for Underwriter review according to specific loan product requirements ● Analyzing borrower documentation including asset statements, income documents, and credit reports ● Third-party report ordering and retrieval including appraisals, title, insurance, flood certificates, fraud reports, SSN verification, payoff demands, credit supplements, and verification of employment Show less



Furman University

• United States
• Higher Education
• 700 & Above Employee

• Enrollment Services Specialist

  • Aug 2017 - Oct 2018

  Greenville, South Carolina ● Cross-trained in Registrar, Financial Aid, and Student Business processes. ● First point of contact for all incoming communication to Enrollment Services. ● Completed E-verify and I-9's for all student employment hires. ● Assisted with student employment job postings through Workday. ● Provided information to students and parents regarding tuition billing explanations, financial aid knowledge and basic loan disbursement information, tuition payment processing, class registration… Show more ● Cross-trained in Registrar, Financial Aid, and Student Business processes. ● First point of contact for all incoming communication to Enrollment Services. ● Completed E-verify and I-9's for all student employment hires. ● Assisted with student employment job postings through Workday. ● Provided information to students and parents regarding tuition billing explanations, financial aid knowledge and basic loan disbursement information, tuition payment processing, class registration, Colleague database knowledge, Tuition Management Systems knowledge, student employment assistance, and Registrar office transactions. ● Participated in daily 30-minute trainings related to all areas of Enrollment Services. ● Passed the NASFAA Overview of Financial Aid 3 week course. ● Completed e-verification training, and e-verified all student employees at Furman. Show less



Mars Hill University

• United States
• Higher Education
• 200 - 300 Employee

• Admissions Counselor/Information and Applications Manager/International Admissions Counselor

  • Aug 2015 - Aug 2017

  International Admissions Counselor/Information and Applications Manager ● Led international student enrollment. ● Maintained frequent correspondence with potential and current applicants, parents, schools, coaches, and international recruiters. ● Managed incoming applications, transcripts, test scores, and supplemental documentation for every student for the Admissions Department. Admissions Counselor ● Maintained consistent communication with students, parents, and… Show more International Admissions Counselor/Information and Applications Manager ● Led international student enrollment. ● Maintained frequent correspondence with potential and current applicants, parents, schools, coaches, and international recruiters. ● Managed incoming applications, transcripts, test scores, and supplemental documentation for every student for the Admissions Department. Admissions Counselor ● Maintained consistent communication with students, parents, and guidance counselors via e-mail, phone, college fairs in my territory, and tours. Show less



Bill Ramsey and Associates, LLC

• Auction Associate

  • Jun 2011 - Nov 2016

  Swannanoa, NC ● Administrative role in bidder registration. ● Assistant to the auctioneer during the bidding process. ● Security personnel post-auction to ensure fair practices among bidders.



Lees-McRae College

• United States
• Higher Education
• 100 - 200 Employee

• Admissions Specialist

  • Feb 2014 - Jul 2015

  Banner Elk, NC ● Recruited college students in Charlotte, NC, all of South Carolina, Tennessee, Georgia, and Alabama. ● Assisted in event planning and promotion of visit days and student orientation days to welcome prospective and committed students to campus. ● Publicly addressed small and large groups during the recruitment season and on campus to emphasize the highlights of the College. ● Utilized social media outlets for the promotion of the College, including Facebook, Twitter, and Instagram.



Tweetsie Railroad

• United States
• Amusement Parks and Arcades
• 1 - 100 Employee

• Retail Associate/Administrative Assistant

  • Apr 2011 - Nov 2014

  Retail Associate ● Served in a wide variety of positions including Blacksmith, Gem Miner, Ghost Train greeter (Lucille Ball), face painter, warehouse worker, and retail associate covering nine different retail areas in the park. Administrative Assistant ● Administrative Assistant in the main office. ● Responded to general park inquiries. ● Coordinated charitable contributions for organizations and businesses. ● Human Resources Assistant. ● Created the e-newsletter for… Show more Retail Associate ● Served in a wide variety of positions including Blacksmith, Gem Miner, Ghost Train greeter (Lucille Ball), face painter, warehouse worker, and retail associate covering nine different retail areas in the park. Administrative Assistant ● Administrative Assistant in the main office. ● Responded to general park inquiries. ● Coordinated charitable contributions for organizations and businesses. ● Human Resources Assistant. ● Created the e-newsletter for nearly 200 employees. Show less



Samaritans Purse Operation Christmas Child

• Church Relations Associate

  • Jun 2011 - Dec 2011

  ● Lead generation to produce more participants in the Northeast territory for the the OCC program. ● Up to 120 outbound cold and warm calls per day.