Experience

Davies Resourcing
• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee
• Complaints Handler

  • Dec 2022 - Present


Monzo Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Senior Complaints Handler

  • Jul 2021 - Jan 2023

  In my role at Monzo I am currently working multiple work streams such as disputes, FOS, general banking and financial crime. I have become a senior in my position and I have enjoyed using my experience to gain a better understanding of each work stream, I have also enjoyed providing shadowing sessions to colleagues who have been struggling to achieve a consistent quality and productivity output. I've been able to do this as I have been maintaining excellent quality and productivity by drawing on my past experience and using my proven methods to achieve this.



KPMG

• Brazil
• Construction

• Quality Assurance Specialist

  • Oct 2020 - Mar 2022

  Quality Assurance Team - Outcome Tester Quality Assurance Team - Outcome Tester


Equifax UK
• United Kingdom
• Financial Services
• 200 - 300 Employee
• Subject matter expert

  • Mar 2020 - Oct 2020

KPMG UK
• United Kingdom
• Accounting
• 700 & Above Employee
• Complaints Manager

  • Mar 2019 - Mar 2020

TCC
• United States
• Advertising Services
• Pension Analyst

  • Oct 2018 - Mar 2019

Huntswood
• United Kingdom
• Financial Services
• 700 & Above Employee
• Complaints handler

  • Aug 2017 - Aug 2018