Experience

MAPPLCOM | Global Voice Wholesale & Termination
• Vice President Operations

  • Dec 2017 - Present


EURO® Technology Group | Empowering The World With Technological Breakthroughs

• Group Vice President Operations

  • Feb 2014 - Mar 2017

  Leading AI & Block chain based technologies for traffic transit, for Value-Added Services, for monitoring, surveillance & security systems which are catalyzing the pace of innovation and introducing radical shifts in industry Leading AI & Block chain based technologies for traffic transit, for Value-Added Services, for monitoring, surveillance & security systems which are catalyzing the pace of innovation and introducing radical shifts in industry



Interactive Euro Technologies Dubai LLC

• Vice President Operations & Program Manager

  • Jul 2012 - Mar 2017

  Key Responsibilities: Planning & Budgeting of new setups for business development Responsible for Setting up Network Operations Globally Servers / Cisco / ERP-CRM HW-SW deployment, Network Testing and assessment Business Development meetings with Telecommunication service providing companies Globally to enhance business Mainly with Roshan, Etisalat, MTN, Afghan Telecom (Kabul Afghanistan), Omantel (Muscat Oman), Beeline, MegaFon, Rostelecom (Moscow Russia), Etisalat, du (UAE) Handle international Business affairs, attend Overseas delegations, Meeting Consortium Partners Design, Originate Vehicle Tracking, CCTV monitoring and Surveillance Network Operation Centers Planning, Budgeting, Recruiting for Operations (Call Center, IT & Technical Department) Recruiting, Training, Setting & Executing SOP’s, Setting company policy Conduct Training for Trainers and staff Commencing & Testing of latest Equipment to add value & to enhance Technology & Business Weekly Operations meeting for Performance overview R&D strategic planning & execution CRM/ERP planning, development & execution International Event & Program Management (successfully organized Euro Safe exhibition 2013 in Moscow Russia) Arrange Interdepartmental Technology Overview Sessions Successful Testing of Special Jammers for Counter-terrorism, Classified Project for Moscow Metro Russia



OOO "EURO TRACK" Russian Federation

• Group Vice President Operations

  • Sep 2012 - Aug 2014

  OOO "EURO TRACK" is preparing to launch Security, Surveillance, Monitoring, Tracking & Reconnaissance Network allover Russian Federation within September 2013. We are in the process of Network Deployment and it goes Live (Testing Phase) end of August 2013. EURO® was born out of the amalgamation of world class and well known Research & Development Groups, each with a long tradition of innovation supporting scientific discovery, coupled with the cutting-edge research and development we engage in today. Our culture begins with our four values that drive everything we do: Integrity, Intensity, Innovation & Involvement. EURO® Employees are empowered to ask questions, make recommendations and continuously change things for the better. EURO® Leaders are role models, and rewards are given for outstanding performance. The Research & Development arm within EURO GROUP is known as a Back Bone of the Group for Research in Engineering Sciences and Technology. Our Global R&D Centres & teams focus on building capabilities for EURO® Companies to be global leader in selected niche technology areas. EURO®’s R&D is chartered with innovating break-through technologies in the areas of Security, Surveillance, Monitoring, Tracking & Reconnaissance.



OOO "Interactive Euro Technologies" Russian Federation

• Vice President Operations & Program Manager

  • Aug 2012 - Jul 2014

  Since 2003 Interactive has a corporate status and offices around the globe providing quality products, services and support 24X7 through its Customer Care Department & Technical Support Centers having qualified and trained Engineers, Technicians and Consultants. Interactive has also completed number of projects for well known Cellular Operators in the region and across continent, the scope was turnkey network rollout including initial network optimization, drive test, technical network audit, indoor/building signal/coverage enhancement, and outdoor signal/coverage enhancement. Since 1998 our Optical Fiber Division has surveyed, designed, installed & laid more than 7,800 Km optical fiber networks of 24 fibers, 36 fibers, 48 & 96 fibers (single mode) & transmission system in rocky and difficult areas and mountains of Northern Areas of Pakistan and Afghanistan with termination, splicing & jointing etc. Interactive has designed and deployed Microwave Networks & CDMA Networks in Afghanistan, Pakistan, & Iraq. Now Interactive has been very active in Russian Federation since 2012 having following dimensions of business in this Region; 1- Security, Surveillance & Protection Solutions & Products. 2- Turnkey Solution Provider Company for Security, Data / Voice and Telecom Infrastructure. 3- Research & Development, Hardware Indigenous Development and Customization. 4- Optical Fiber Networks - Turnkey Projects inside & outside plant, survey, designing, planning, transmission planning, construction, fiber laying/blowing, jointing, termination etc. 5- SLA - Operations, Maintenance & Trouble Shooting.



OOO "NETWORK RECONNECT" Russian Federation

• Vice President Operations & Program Manager

  • Aug 2012 - Jul 2014

  OOO "NETWORK RECONNECT" has obtained the WiMAX & CDMA Licenses from Government of Russian Federation and currently, Design & Evaluation Team is engaged for Analysis, Network Evaluation & Design Process. WiMAX Network will be launched in Russian Federation very soon. OOO "NETWORK RECONNECT" has obtained the WiMAX & CDMA Licenses from Government of Russian Federation and currently, Design & Evaluation Team is engaged for Analysis, Network Evaluation & Design Process. WiMAX Network will be launched in Russian Federation very soon.



Trakker Middle East LLC

• Call Center & Operations Manager

  • Jan 2006 - Jun 2012

  Set SOP’s for Operations, Call Center / CS / MIS FM Reports & CRM Training for improving Skills of Interdepartmental Team Members Making effective use of OTA to reduce cost Introduced Value added Services for Effective Call Handling & Customer Services Introduced, Developed & Executed ERP/CRM Solution with in the Organization Designed & Accomplished new Departments like Customer Services, Complain Handling/MIS-FM analysis Reports ERP Support Division accordingly to business needs Establish & Enhance Online Support program & Standards for SW & HW trouble shooting with Vendor Digicore-South Africa Explore & Implement effective Cost Cutting Methods to Reduce Call Center & Business Communication Cost to increase profitability without affecting Services Levels. Work Closely with Law Enforcement Agencies for Vehicle Recovery in case of Vehicle Stolen or Snatched Exposure with Etisalat: Work intimately with Etisalat to negotiate Service Charges, collaborate with various departments for day to day trouble shooting of sim cards Issues, GPRS Issues, 3G, Data package linking issues, IP Addresses & other service related issues. Managed account of over 10,000 Sim card & continually meet companies Business Communication requirements to increase profitability by getting special offers & cost effective packages. Exposure with RTA: Have worked closely with RTA on special Pilot project for “RTA Heavy Vehicles Remote Monitoring Solution in 2011” Expertise in ADCO road & safety standards and policy: worked closely with ADCO & their Sub contractors to Meet ADCO Reporting Standards and to monitor HSE hazard events to improve driver driving behavior & performance. Proficiency in Cisco Systems Worked on Cisco IPCC solution for Call Center Management having hands on: Cisco IP Communicator, Cisco Desktop Agent, IPCC Express 8.2 Cisco Supervisor Desktop, Cisco Customer Response Solutions (CRS) Historical Reports Upgrade Cisco Ver 4.2 to 8.4 in 2012



Trakker Pvt. Ltd.

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Asst. Manager Operations

  • Dec 2000 - Jan 2006

  Pakistan’s No1 Vehicle Tracking, Fleet Management, Container & Asset Tracking Company which Provides innovative solutions. A regional player with Operations in Pakistan, UAE, Bangladesh, Afghanistan & Qatar. TPL is a turnkey solution provider having modified Solutions including Stolen Vehicle recovery, Security services, Fleet Management solutions, Safe Transport Environment Project, TPL NAV, Personal Tracking & e-Solutions. Key Responsibilities: Handle Critical Operational Cases, Extremely Panic & Code Red Situations Facilitate Police & Law enforcement agencies in Handling & Investigating Critical Criminal cases Manage Shift of over 20 Call Center & Customer Services Agents Motivate Staff to Enhance Performance, Provide 1st Call Resolution Service to Customers Ensure all SOP’s are followed, counter checks calls for QA and Performance Evaluation  Multi Tasking, Trouble Shooting, Team Building, Team Management Prepare Monthly Operations MIS reports for Staff Performance Evaluation and Incentives Facilitate Key Account Supervisors in handling Corporate Accounts & Technical Dept for Queries. GIS Project: Survey of Pakistan’s major city Road network data with complete POIs/Landmarks Played Major role in Launching Pakistan’s 1st in-car Navigation and Entertainment System Generate Monthly & yearly Appraisal Reports of Agents & Supervisors of Operations Department