Experience

IO Furniture Ltd

• Nigeria
• Furniture
• 1 - 100 Employee

• Customer Relations Executive/Showroom Manager

  • Mar 2022 - Present

  • Answering phone, email, and face-to-face customer enquiries as well as directing customers to online resources. • Creating and maintaining reports on daily client enquiries and sales. • Updating customer records in our system, including notes about conversations and outcome. •Participating in team-building activities • Developing customer rapport • Encouraging customers to complete satisfaction surveys and making recommendations to managers to improve customer experience. • Answering phone, email, and face-to-face customer enquiries as well as directing customers to online resources. • Creating and maintaining reports on daily client enquiries and sales. • Updating customer records in our system, including notes about conversations and outcome. •Participating in team-building activities • Developing customer rapport • Encouraging customers to complete satisfaction surveys and making recommendations to managers to improve customer experience.



Brit Properties Nigeria Ltd

• Nigeria
• Real Estate
• 100 - 200 Employee

• Customer Service Executive

  • Feb 2021 - Feb 2022

  • Recommended customer service improvements to management, boosting average customer satisfaction rating by 60%. • Built customer rapport by providing friendly, genuine service, increasing customer retention by 60%. • Guaranteed positive customer experiences and resolved all customer complaints. • Informed customers on billing procedures, processed payments and provided assistance to set up payment options. • Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax. • Confidently utilised Microsoft excel to improve current management of customer data, creating more robust understanding of sales trends. • Handled client complaints, provided appropriate solutions and alternatives and timely follow up to ensure resolutions. • Recovered company funds worth over 5,000,000 Naira from defaulting clients while following communication procedures, guidelines and policies Show less



Prudential Zenith Life Insurance

• Nigeria
• Insurance
• 300 - 400 Employee

• Financial Service Advisor

  • Jun 2020 - Jan 2021

  • Researched rules and regulations, interviewed industry experts, constructed financial models, performed sensitivity analyses and compiled final reports to deliver top-notch service to customers. • Guided clients through compiling important financial histories and documentation for evaluation. • Met with clients to generate new business and negotiate contracts. • Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions. • Established key procedures for teams preparing documentation, models and presentations. • Maintained accurate database of clients’ records and renewals. Show less



Jumia Nigeria

• Nigeria
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Oct 2019 - Dec 2019

  • Used e commerce app to log customer order and information within agreed guidelines • Performed in-depth research on company product and services to answer more complex questions. • Ensured customer orders were dealt with in a secure and timely manner using the Order Management System (OMS). • Delivered consistently excellent customer service to guarantee a positive first response on services. • Liaised with Sales Manager to ensure customer needs are met from a customer perspective. • Acted as the first point of contact for customer issues and queries, resolving effectively and efficiently. Tracked sales and order using HMT and Salesforce. Show less