Experience

Incentive Insights - A DataMatrix Company

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Operations Administrator Assistant at Incentive Insights

  • Oct 2017 - Present

  Customer Service Manager/Data Entry/Operations AdministratorOur services include program development, PDF creation, branded websites, extensive data reporting and the full range of rebate rewards including paperless and Prepaid Visa Card solutions.

• Operations Administrator

  • Feb 2014 - Present

  • Analyzed problem on clients rebate forms/database.• Manager of E-mail Customer Service responder.• Archives - maintaining a record of customers rebate history.• Customer service - Providing excellent Customer service regarding status checks, problem solving, and offer guidance.• Spreadsheets reports - regarding customers processed wrongfully either by data entry, scanning.• Rebate processor - scanning rebates on daily basis, making sure customers are processed at a timely matter from the date they mailed in their documents.• Data entry - customers who have lost documents or delay by data entry on capturing rebate documents. Manually entering customer’s information either by fax, email document or taking information over the phone.• Customer relations - customers who received a negative experience, I will try to see if rebate was wrongfully rejected. Try to see if customers could qualify for other rebate offer, will try to bring that negatively into a positive by expediting rebate process.• Troubleshooting - when upgrades or system changes are integrated. I'll make sure the system is processing customers rightfully. From time documents are scanned, when documents start showing up at the call center, and verified. Making sure if documents are entered exactly how the customer submitted the document and if there are any anomalies for example customer did not submit the UPC but did submit a delivery receipt.• Security - when customers called in with a change of address, making sure documents are not stolen from someone else. Making sure customers rightfully received correct check when a reissue happens.• Tech support - able to test and upgrade systems at a hardware and software level. For example able to test windows 10 before release date to make sure scanner software, website is still fully compatible and functional with rebate system (scanner software and chrome) as an example. Show less



AppleOne Employment Services

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Data Entry

  • Aug 2012 - Jan 2014

  Responsible for inputting a company’s data into a predefined system. Data Verification, Optical Scanner, Attention to detail, Source Data Preparation and Analyzing Information. Responsible for inputting a company’s data into a predefined system. Data Verification, Optical Scanner, Attention to detail, Source Data Preparation and Analyzing Information.



Blacker and Kooby

• Retail
• 1 - 100 Employee

• Computer Technician

  • May 2007 - Nov 2013

  Implement new software and upgrades on existing software / hardware for individual workstations. Implement new software and upgrades on existing software / hardware for individual workstations.



Tasweeq - Toys R Us KSA

• Saudi Arabia
• Retail
• 200 - 300 Employee

• Sales Associate

  • Oct 2006 - May 2007

  Provide excellent customer service on technical devices. Provide excellent customer service on technical devices.



Los Mellizos Shipping Inc.

• Bronx, NY

• Data Manager

  • Jan 2004 - Jun 2005

  * Printed, separated, and distributed client sales orders to appropriate driver in a timely manner * Ensured clients were kept up to date by including memos with the appropriate invoice * Served as backup for receptionist; answered client calls from main multi-line telephone system * Prepared warehouse order pullers log sheets for employee payroll processing * Printed, separated, and distributed client sales orders to appropriate driver in a timely manner * Ensured clients were kept up to date by including memos with the appropriate invoice * Served as backup for receptionist; answered client calls from main multi-line telephone system * Prepared warehouse order pullers log sheets for employee payroll processing