Experience

MultiChoice Tanzania

• Tanzania
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Customer value management

  • Jan 2021 - Present

  INBOUND CUSTOMER SERVICE REPRESENTATIVE UNDER EROLINK. *To ensure daily performance targets are met. *Consistently contributes towards improving customer experience by identity potential areas for process improvement. *Demonstrate appropriate levels of empathy in situations that requires these skills. *Build rapport with customers by handling each and every customer call in a courteous and professional manner. *Ensure that the quality of each call is in compliance with the predefined quality parameters. *Provides on the job training support to new team members to facilitate improvement in their level of performance. Show less



Anomega

• Dar es Salaam, Dar es Salaam, Tanzania

• Marketing Assistant

  • Feb 2019 - Present

  Deliveries at different companies, preparing products for delivering, finding the materials needed for branding and follow up on the payments Deliveries at different companies, preparing products for delivering, finding the materials needed for branding and follow up on the payments



Microsoft

• Dar es Salaam, Dar es Salaam, Tanzania

• Field Merchandiser

  • Nov 2014 - Oct 2015

  *Relationship building and maintenance in retail stores. *Merchandising and in store branding to ensure visibility. *Training deployment to retailers and store sales staff on new products and soft skills(selling skills) that will improve Microsoft performance in store. *Identification, recruitment and mantainance of newly found viable outlets into the database through EDS. *Management of all Microsoft retail assets deployed in trade to ensure maximum benefit is derived. *All other Ad-hoc tasks that might become expedient in the cause of performing their regular work task. Show less



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Field Merchandiser

  • Jul 2014 - Oct 2014

  locating new shops and maintain the relationship with the shop owners so as the can sell our products, branding and pushing sales

• Sales Device superviser

  • Feb 2014 - Jun 2014

  Supervision of sales device merchandisers, preparing reports on the sales and visit their working areas and helping on pushing the device sales

• Sales Device merchandiser

  • Aug 2013 - Jan 2014

  Sales devises (phones)



MOGAS

• Uganda
• Oil and Gas
• 100 - 200 Employee

• Sales Assistant

  • Aug 2012 - Oct 2012

  Receive orders, preparing the orders from the customers and checking with the Finance department to make sure payments are made and clear before sending their orders to the warehouse for release. Receive orders, preparing the orders from the customers and checking with the Finance department to make sure payments are made and clear before sending their orders to the warehouse for release.