Experience

Preventive Measures, Inc.

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Care Coordinator

  • Sep 2022 - Present

  -Collaborate with other healthcare practitioners to participate in continuity of care and discussions for the medical or physical condition of the client that has an impact on treatment -Work with the client’s family and other service providers to develop a plan of care for the client -Provide counseling to clients and identify the most appropriate treatment modality to ensure the client is progressing towards reasonable treatment plan goals -Ensure that documentation is entered in credible within 48 hours of the service provided For Ex: Diagnostic Assessments, Treatment plans, and therapy/counseling notes -Report to Clinical Manager and QI any inconsistencies with service deliveries after reviewing CSW notes that could pose as a potential danger to the client or to the agency as a whole -Provide case collaboration about the client assigned for therapy with the CSW and communicate treatment areas of concern with the CSW to increase positive treatment outcomes. -Monitor treatment plan dates and update plans as needed prior to there being a lapse in service and ensure services are documented under the appropriate Treatment plan goal Show less



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Pharmacy Technician

  • Sep 2022 - Present

  -Fill prescriptions -Assists Pharmacists with managing day-to-day activities and administration which may include daily and weekly reports as well as pharmacy scheduling. - Troubleshoot insurance issues -Processes refills, and performs data entry of new prescriptions including demographics, insurance plans, and prescription information -Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed -Fill prescriptions -Assists Pharmacists with managing day-to-day activities and administration which may include daily and weekly reports as well as pharmacy scheduling. - Troubleshoot insurance issues -Processes refills, and performs data entry of new prescriptions including demographics, insurance plans, and prescription information -Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed



Association of American Medical Colleges (AAMC)

• United States
• Higher Education
• 700 & Above Employee

• Customer Contact Representative

  • Feb 2022 - Present

  -Respond timely and professionally to inquiries from applicants, examinees, and other keys audiences -Troubleshoot technical issues and diagnose errors on various applications -Manage user accounts by assisting with password reset -Clarifying any questions or concerns and explaining complex business rules in audience-appropriate language -Communicate via phone and email with applicants -Demonstrate extensive knowledge of AAMC services and policies -Respond timely and professionally to inquiries from applicants, examinees, and other keys audiences -Troubleshoot technical issues and diagnose errors on various applications -Manage user accounts by assisting with password reset -Clarifying any questions or concerns and explaining complex business rules in audience-appropriate language -Communicate via phone and email with applicants -Demonstrate extensive knowledge of AAMC services and policies



Towson University

• United States
• Higher Education
• 700 & Above Employee

• Health Center Intern

  • Jan 2021 - Dec 2021

  -Answered an average of 35 to 40 inbound calls per day to assist students with their health interests and relay information regarding COVID-19. -Provided orientation, training, and education to student workers. -Collaborated with the supervisor of billing and insurance to complete insurance audits. -Scheduled appointments and verify insurance. -Processed insurance claims. -Payroll -Answered an average of 35 to 40 inbound calls per day to assist students with their health interests and relay information regarding COVID-19. -Provided orientation, training, and education to student workers. -Collaborated with the supervisor of billing and insurance to complete insurance audits. -Scheduled appointments and verify insurance. -Processed insurance claims. -Payroll



Smithsonian Institution

• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• Store Associate

  • Jan 2019 - Aug 2019

  -Greet customers -Assist customers with finding items -Restock -Clean Store at the end of shift -Checkout items at cash register -Greet customers -Assist customers with finding items -Restock -Clean Store at the end of shift -Checkout items at cash register