IT Business Administrator

• Mar 2023 - Present

Microsoft 365 Technical Support Engineer

• Oct 2021 - Present

• Responsible for providing Technical support for Office 365. • Troubleshoot General Outlook issues. • Use PowerShell Script to troubleshoot and resolve M365 Exchange online and other cloud based application issues • Create Anti-Spam, Anti-phishing and Anti-Malware rules against spoof. • Act as the primary Technical contact, deliver advanced Technical troubleshooting and solutions for corporate customers, including issues escalated to the highest level of management. • Providing operational support for Windows Server 2016, Exchange, Active Directory, as well as 3rd party applications within the Hosted Exchange offering • Scope customer’s issues and support boundaries by collecting the relevant facts. • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems. • Document technical work and research in a detailed and comprehensive manner. Show less

Microsoft 365 Technical Support Engineer

• Jun 2020 - Sep 2021

Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for Microsoft Enterprise customers including issues escalated to the highest level of management. • Data Protection (Backup and restore Operations). • Collaborate with subject matter experts and escalation managers when additional support is needed • Active directory domain administration/Azure Active Directory Connect tool. • Worked independently and part of a team to provide support and solve customer’s technical issues. • Manage Windows server, Exchange server and Office 365 cloud environment with the use of PowerShell. • Migrated mailboxes from one email provider to Office 365. • Verified domains, DNS Records, create bulk users accounts with the use of PowerShell and set up mailboxes for the accounts. • Set up retention policies for mailboxes for easy email audit. • Set-up well secured organization that is free from spoofers, phishers, hackers. Show less

Network Engineer Trainee

• Dec 2018 - May 2020

• Installation, administration, and maintenance of servers such as AD, Microsoft Office 365. • Sophos firewall configuration. • Configured DHCP on Sophos firewall and Cyberoam device • Backup and update firmware on Sophos and Cyberoam • Participated in troubleshooting and restoring network downtime at WAEC TDD Ogba and other clients site • Configure and install various network devices and services (e.g., routers, switches, firewalls). • Maintenance and repair of hardware devices • participated in setup and configuration of WAEC CBT centers across Lagos (WAEC Ogba & WAEC Agidingbi Ikeja) • Deployment of a candidate verification system for JAMB • Repairing fault in I.T equipment and replacing system components (RAM, hard drive, memory etc.) • Provision of technical support to staff. • Configuring and deployment of Neo smart digital pen for clients with Flims unit. •Structured cabling at client's place. Show less

Network Engineer Intern

• Jan 2016 - Jul 2016

• Installations, administration and maintenance of servers such as AD, Microsoft Office 365. • Provision of technical support to staffs. • Review all systems that require access rights and proffer solution. • Repairing fault in I.T equipment and replacing system component(motherboard, hard drive, memory etc) • Active Directory management and administration. • Setup and configuration of WAEC CBT centers across Lagos State. • Deployment of candidate verification system for JAMB Show less

Student Industrial Work Experience Scheme

• Sep 2015 - Dec 2015

. Troubleshooting of Electrical devices and media devices (VCR). . Setting up of Public Address System for events. . Editing of audio voice recording in the studio (On Air) . Coverage/broadcast of live events with Outside Broadcast (OB) . Troubleshooting of Electrical devices and media devices (VCR). . Setting up of Public Address System for events. . Editing of audio voice recording in the studio (On Air) . Coverage/broadcast of live events with Outside Broadcast (OB)

Assistance Presiding Officer INEC general election 2015

• Mar 2015 - Apr 2015