Experience

True Finance Lease

• Egypt
• Financial Services
• 1 - 100 Employee

• Quality Assurance & Global Transaction Services Specialist

  • Oct 2022 - Present

  Conduct analysis and manage reporting and tracking. Create various internal documents, materials, reports and data inventories as required. Prepare presentations and other materials to support delivery of proposals and pitches to clients/prospective clients to drive new business. Create and maintain reports on customer interactions. Attend weekly team meetings. Update customer records in our system, including notes about conversations and outcomes. Conduct analysis and manage reporting and tracking. Create various internal documents, materials, reports and data inventories as required. Prepare presentations and other materials to support delivery of proposals and pitches to clients/prospective clients to drive new business. Create and maintain reports on customer interactions. Attend weekly team meetings. Update customer records in our system, including notes about conversations and outcomes.



Emaar Misr

• 1 - 100 Employee

• Customer Care Executive

  • Oct 2021 - Sep 2022

  Property Transfer Department. - Reads documents; processes transfer of property by analyzing ownership documents. Processes transfer documents to determine changes of ownership, mailing address, and related information; prepares data processing transmittal forms to update information for the database. Check client's financial statement & handle the collection dues of electricity, water and maintenance difference, before transfer process completion. - Handling Oracle SRs within the SLA agreed upon all departments to maintain client’s satisfaction and meet all the department’s KPIs.



Egylease (IDB Group)

• Egypt
• Banking
• 1 - 100 Employee

• Client Relations Assistant Manager

  • Jan 2021 - Sep 2021

  Assist the Senior Relationship Managers in making appointments with customers, handling customers’ transaction instructions. Handle the phone calls and reply the enquiries from customers on behalf of the Senior Relationship Managers if needed Visit customers if needed to follow up customers’ transaction instructions and clerical work Assist the Senior Relationship Managers in making appointments with customers, handling customers’ transaction instructions. Handle the phone calls and reply the enquiries from customers on behalf of the Senior Relationship Managers if needed Visit customers if needed to follow up customers’ transaction instructions and clerical work

• Community Management Executive

  • Dec 2019 - Dec 2020

  Promoted to the administration team to keep track of all reporting systems and implement some new reports to ease our tracking tools to all the department’s sections, handling owner cards printings, activation and distribution processes. Handling oracle SRs within the SLA agreed upon all departments to maintain client’s satisfaction and meet all the department’s KPIs. Handling walk-in client's requests and complaints.

• Quality Control & Community Admin Assistant

  • May 2019 - Nov 2019

  Hospitality - Responsible about a whole team attendance, performance and payroll. Making weekly and daily reports and deliver it to the heads. On the other hand, working as Quality Control by making sure that everything is on track. Monitor operations to ensure that they meet client's standards.



Maxim Investment Group [MIG]

• Egypt
• Investment Management
• 100 - 200 Employee

• Community Management Trainee

  • Jan 2019 - Apr 2019

  - Inspects regularly community facilities. - Handling walk-in client's requests and complaints. - Handle complaints, customer inquiries, resolve issues. - Inspects regularly community facilities. - Handling walk-in client's requests and complaints. - Handle complaints, customer inquiries, resolve issues.



Premiere Solutions LLC

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Client Relations Specialist

  • Jan 2016 - Dec 2018

  Evaluate client profiles to understand and recommend new product offerings to increase revenue flow. Provide clients with excellent experience and facilitate client retention by building strong customer-relationships. Evaluate client profiles to understand and recommend new product offerings to increase revenue flow. Provide clients with excellent experience and facilitate client retention by building strong customer-relationships.



Nomination Italy Official

• Italy
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Development and Training

  • May 2015 - Jan 2016

  Oversee efforts designed to expand current client relationships and establish new ones, with the goal of meeting revenue targets. Assist the team of account managers & sales specialists and supervise lead generation strategies. Regular use of CRM programs. Oversee efforts designed to expand current client relationships and establish new ones, with the goal of meeting revenue targets. Assist the team of account managers & sales specialists and supervise lead generation strategies. Regular use of CRM programs.