Experience

Zumrafood

• Egypt
• Food and Beverage Services
• 1 - 100 Employee

• Key Account Manager

  • Jan 2023 - Present

  Managing a portfolio of accounts to achieve long-term success. Developing positive relationships and handling customers’ needs. Act as the point of contact and handle customers’ individual needs. Set and track account targets, aligned with company objectives. Suggest actions to improve the client performance and identify opportunities for growth. Managing a portfolio of accounts to achieve long-term success. Developing positive relationships and handling customers’ needs. Act as the point of contact and handle customers’ individual needs. Set and track account targets, aligned with company objectives. Suggest actions to improve the client performance and identify opportunities for growth.



Milezmore

• Egypt
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Key Account Manager

  • Mar 2022 - Oct 2022

  Develop trust relationships with a portfolio of major clients to ensure strategic long term partnerships. Provide responsive customer service and resolve client issues quickly and efficiently. Analyze supply chain processes and recommend methods to improve efficiency. Maintain communication with existing clients. Cultivate new client relationships. Proactively identify problems and implement effective solutions. Develop and maintain customer portfolios, contact lists, and customer records; manage sales data, activities, notes, next steps in an organized fashion. Maintain advanced knowledge of the Company’s service offerings; Create innovative solutions to convey the Company’s services. Show less



Bosta

• Slovakia
• Truck Transportation
• 1 - 100 Employee

• Customer Support Team Leader

  • Jun 2021 - Mar 2022

  Handle daily day-to-day operations.Listen and address team concerns in an effective and timely manner.Managing queues and design schedules based on the incoming inflow.Deliver training sessions and soft skills sessions.Meet with the tech team to provide feedback regarding the new feature launched by them.Design development and growth plan for the team members

• Client Support Specialist

  • Sep 2019 - Jun 2021

  Handled merchant's inquiries through tickets.Handled VIP customers and accounts.Address the issue to the concerned department if needed and make sure that the issue is completely resolved.Answer incoming phone calls and provide support to customers.Contact the hubs to solve the customer issues.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Specialist

  • Jan 2019 - May 2019

  Answer incoming phone calls and provide support to customers experiencing technical problems of all kinds. Handled business customers. Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems. Schedule a repair crew to fix problems on-site if customer tech problems cannot be handled over the phone. Advise the customers with the relevant TV and internet package for their needs. Handle the home services issues such as IP TV, Landline, internet, and the corporate's internet issues. Show empathy and deliver high-quality service. Show less