Experience

KFC ALBANIA

• Albania
• Restaurants
• 1 - 100 Employee

• Area Operations Manager

  • Nov 2019 - Present

  I led a team of nine restaurant managers, 32 shift leaders, and 180+ team members, fostering a positive and high-performing environment. I oversaw the Cleaning Captain Project across nine restaurants, elevating cleanliness standards, and initiated the Digital Food Safety Daily Routine Project, leveraging technology. I supported the certification of internal suppliers with GFSI Certification, strengthening the supply chain. Additionally, I covered the role of HR Manager for eight… Show more I led a team of nine restaurant managers, 32 shift leaders, and 180+ team members, fostering a positive and high-performing environment. I oversaw the Cleaning Captain Project across nine restaurants, elevating cleanliness standards, and initiated the Digital Food Safety Daily Routine Project, leveraging technology. I supported the certification of internal suppliers with GFSI Certification, strengthening the supply chain. Additionally, I covered the role of HR Manager for eight restaurants. During this role, I accomplished the following milestones: • Appointed as first internal Food Safety auditor for nine restaurants, ensuring food safety regulations and internal compliance. • Spearheaded online training initiatives, overseeing comprehensive training of employees across various job positions both at the restaurant level and beyond. • Headed successful opening of nine KFC restaurants and two Pizza Hut locations, demonstrating strong project management skills. • Achieved exceptional results in external audits during 2022, attaining remarkable 94% rating for food safety and commendable 90% for brand standards compliance. • Maintained staff turnover at 75% for 2022, reflecting effective employee retention and engagement strategies. • Ranked among the top five countries for outstanding performance, achieving impressive 3% rating for B2B success and maintaining overall guest satisfaction rate of 89%, with only 2% of guests reporting issues. • Drove remarkable SSSG (Same Store Sales Growth), significantly contributing to revenue growth. • Created and implemented Scrap tool, aimed at effectively maintaining waste levels under 2%. Show less I led a team of nine restaurant managers, 32 shift leaders, and 180+ team members, fostering a positive and high-performing environment. I oversaw the Cleaning Captain Project across nine restaurants, elevating cleanliness standards, and initiated the Digital Food Safety Daily Routine Project, leveraging technology. I supported the certification of internal suppliers with GFSI Certification, strengthening the supply chain. Additionally, I covered the role of HR Manager for eight… Show more I led a team of nine restaurant managers, 32 shift leaders, and 180+ team members, fostering a positive and high-performing environment. I oversaw the Cleaning Captain Project across nine restaurants, elevating cleanliness standards, and initiated the Digital Food Safety Daily Routine Project, leveraging technology. I supported the certification of internal suppliers with GFSI Certification, strengthening the supply chain. Additionally, I covered the role of HR Manager for eight restaurants. During this role, I accomplished the following milestones: • Appointed as first internal Food Safety auditor for nine restaurants, ensuring food safety regulations and internal compliance. • Spearheaded online training initiatives, overseeing comprehensive training of employees across various job positions both at the restaurant level and beyond. • Headed successful opening of nine KFC restaurants and two Pizza Hut locations, demonstrating strong project management skills. • Achieved exceptional results in external audits during 2022, attaining remarkable 94% rating for food safety and commendable 90% for brand standards compliance. • Maintained staff turnover at 75% for 2022, reflecting effective employee retention and engagement strategies. • Ranked among the top five countries for outstanding performance, achieving impressive 3% rating for B2B success and maintaining overall guest satisfaction rate of 89%, with only 2% of guests reporting issues. • Drove remarkable SSSG (Same Store Sales Growth), significantly contributing to revenue growth. • Created and implemented Scrap tool, aimed at effectively maintaining waste levels under 2%. Show less



KFC

• United States
• Restaurants
• 700 & Above Employee

• HR Manager

  • Nov 2019 - Mar 2022

  Identified staffing needs and facilitate the hiring process to ensure organization has talented and diverse workforce. Fostered positive employee relations by addressing concerns and providing guidance on workplace issues. Assessed and evaluated performance, providing coaching to employees, setting performance goals, and facilitating performance reviews to drive employee development. Key Highlights: *Implemented training programs to enhance employee skills and knowledge and create… Show more Identified staffing needs and facilitate the hiring process to ensure organization has talented and diverse workforce. Fostered positive employee relations by addressing concerns and providing guidance on workplace issues. Assessed and evaluated performance, providing coaching to employees, setting performance goals, and facilitating performance reviews to drive employee development. Key Highlights: *Implemented training programs to enhance employee skills and knowledge and create opportunities for continuous learning and professional growth. *Administered and enforced company policies to ensure compliance with legal requirements and promote safe and inclusive workplace. *Engaged proactively with employees to boost morale, enhance job satisfaction, and promote positive company culture. *Accomplished diverse range of KPIs, meticulously tracked through balanced scorecard that evaluated People, Customer, Sales, and Profit performance. *Championed team growth and development, training, coaching, and coordinating groups of up to 30 personnel, fostering internal talent and promoting culture of continuous improvement.

• Restaurant Manager

  • Jan 2017 - Oct 2019

  I directed comprehensive operations, team growth, and oversight of key KPIs for a successful KFC restaurant. Managed a team of four Shift Managers and 20 Team Members, ensuring cohesive teamwork and maximum efficiency. Sustained staff turnover below 65% through adept leadership, strong staff engagement, and positive management methods. My notable contributions are as follows: • Accomplished diverse range of KPIs, meticulously tracked through balanced scorecard that evaluated People… Show more I directed comprehensive operations, team growth, and oversight of key KPIs for a successful KFC restaurant. Managed a team of four Shift Managers and 20 Team Members, ensuring cohesive teamwork and maximum efficiency. Sustained staff turnover below 65% through adept leadership, strong staff engagement, and positive management methods. My notable contributions are as follows: • Accomplished diverse range of KPIs, meticulously tracked through balanced scorecard that evaluated People, Customer, Sales, and Profit performance. • Championed team growth and development, training, coaching, and coordinating groups of up to 30 personnel, fostering internal talent and promoting culture of continuous improvement. • Distinguished as the youngest Restaurant Manager at age of 21, delivering leadership in key operations and processes. • Surpassed expectations by achieving exceptional results in all External Food Safety Audits, attaining scores consistently exceeding 90% and upholding stringent food safety standards.

• Assistant Manager

  • Jul 2016 - Dec 2016

  I ensured strict compliance with company SOPs, meticulously overseeing both product quality and quantity to maintain the highest standards of excellence. Effectively managed customer inquiries and concerns through thorough quality checks and proactive guest engagement, resulting in heightened overall satisfaction. Applied innovative thinking and creativity to enrich culinary offerings, contributing to menu development and generating heightened customer enthusiasm. Few of the professional… Show more I ensured strict compliance with company SOPs, meticulously overseeing both product quality and quantity to maintain the highest standards of excellence. Effectively managed customer inquiries and concerns through thorough quality checks and proactive guest engagement, resulting in heightened overall satisfaction. Applied innovative thinking and creativity to enrich culinary offerings, contributing to menu development and generating heightened customer enthusiasm. Few of the professional highlights are as follows: • Deployed effective cost-control strategies, contributing to resource allocation and financial stability within operational framework. • Excelled in high-pressure scenarios by maintaining seamless coordination with kitchen team and efficiently managing order pickups during peak hours. • Enabled significant increase in customer engagement across social media and dine-in experiences, amplifying restaurant's brand presence and fostering deeper connections with patrons. • Achieved remarkable success in talent retention by reducing employee turnover by impressive 30%, achieved through dedicated relationship-building efforts and fostering positive work culture.

• Shift Supervisor

  • Mar 2016 - Jun 2016

  Played an active role in the onboarding process, guiding and training new team members to establish a strong foundation for team success. Oversaw opening and closing shifts, including float preparation and compiling/submitting sales reports. Tracked inventory levels, placing orders based on consumption trends. Provided dedicated assistance to the restaurant manager by coordinating store inventory tasks and maintaining accurate records. Promoted staff growth in crucial guest service areas… Show more Played an active role in the onboarding process, guiding and training new team members to establish a strong foundation for team success. Oversaw opening and closing shifts, including float preparation and compiling/submitting sales reports. Tracked inventory levels, placing orders based on consumption trends. Provided dedicated assistance to the restaurant manager by coordinating store inventory tasks and maintaining accurate records. Promoted staff growth in crucial guest service areas, emphasizing skill improvement in upselling, performance enhancement, and service recovery. My accomplishments during this role are mentioned below: • Played pivotal role in overseeing seamless shift operations, diligently ensuring smooth execution of all activities to maintain high standard of service. • Enhanced customer satisfaction by actively addressing and resolving customer complaints and assuring positive dining experience. • Functioned as motivating force within team, providing valuable guidance and support to staff members, and encouraging consistent accomplishment of performance targets.