Fatimah Sema Putri Hamid
CX Strategy at Finku- Claim this Profile
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Bio
Credentials
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Training Guidelines Management Audit (ISO 19011:2018)
PT Jeap Karya AsihFeb, 2022- Sep, 2024 -
Training Integrated Management System (ISO 9001:2015,14001:2015,45001:2018)
PT Jeap Karya AsihFeb, 2022- Sep, 2024 -
Ahli Muda Managemen Konstruksi
Kementerian Pekerjaan Umum dan Perumahan Rakyat (PUPR)Jul, 2021- Sep, 2024 -
Ahli Muda K3 Konstruksi
Kementerian Pekerjaan Umum dan Perumahan Rakyat (PUPR)Sep, 2020- Sep, 2024
Experience
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Finku
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Indonesia
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Financial Services
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1 - 100 Employee
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CX Strategy
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Jan 2022 - Present
• Manage & assist with Finku client relationships using CRM softwares and directly help users when they have feedback or problems• Help make decisions on operations, products, and technology based on findings from user & collect feedback based on customer interactions• Drive product development and internal processes by partnering closely with cross-functional teams to explain critical customer needs/pain points identified• Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries• Use data and analytics to identify user behaviors and re-engage with customers who have previously inquired/seen to disengaged with our application
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PT Angkasa Pura I (Persero)
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Indonesia
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Airlines and Aviation
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200 - 300 Employee
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QSHE
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Aug 2020 - Jan 2021
- Assist in air, noise and water quality sampling for environmental documents.- Monitoring and checking the proper requirements and conditions of each specific area.- Identifying the potentials and causes of work incidents and accidents in Plant area.- Make an environmental permit document as a prerequisite for obtaining a business and/or activity permit.- Make environmental designs for other division programs. - Assist in air, noise and water quality sampling for environmental documents.- Monitoring and checking the proper requirements and conditions of each specific area.- Identifying the potentials and causes of work incidents and accidents in Plant area.- Make an environmental permit document as a prerequisite for obtaining a business and/or activity permit.- Make environmental designs for other division programs.
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Education
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2017 - 2021
Hasanuddin University
Engineer's degree, Environmental Engineering Technology/Environmental Technology -
2014 - 2017
SMA Negeri 17 Makassar
High School Diploma, Natural Sciences
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