Experience

Musee Platinum Tokyo

• Singapore
• 1 - 100 Employee

• Customer Services Supervisor

  • Nov 2017 - Present

  1. Manage inbound and outbound calls / messages in a timely manner, handle customer booking & reservation accurately, answering inquiries, resolve problems, maintaining daily data base, records and administration works. 2. To attend to and respond to customer queries. To ensure any concerns or related problems are handled in timely manner and in accordance to the performance standards by telephone, electronically or in person. 3. Good communication skills and able to interact with all levels of people. 4. Consistent in delivering passionate services to customers and resolve requests/complaints in professional manner. 5. Prepare and submit weekly data analysis reports in a timely manner. 6. To recommend improvements to the company policies and procedures, documentation and operations to be in line with the market trends and needs. 7. Provide feedback to management on a regular basis for improvement in all aspects. 8. Propose enhancements to create most effective workflow for call centre. 9. Assist in ad-hoc documentation, duties, reports and projects. Show less



Dana Screen

• Malaysia
• Advertising Services
• 1 - 100 Employee

• Advertising Sales Executive

  • Oct 2015 - Oct 2017

  • Persuading clients to buy advertising space or time • Finding out who controls the advertising budget in target organisations and contacting them • Explaining the benefits of your medium, using statistics on readership or viewing figures • Offering a price and negotiating around it • Closing the deal and recording the details • Persuading clients to buy advertising space or time • Finding out who controls the advertising budget in target organisations and contacting them • Explaining the benefits of your medium, using statistics on readership or viewing figures • Offering a price and negotiating around it • Closing the deal and recording the details



Two J International Sdn Bhd

• Kajang

• Sales Executive

  • Feb 2015 - Sep 2015

  •Learning how to communicate with people. •Learning how to promote company’s product, doing marketing, sales and processing. •Make a profit for the company. •Learn to observe event that happen all around Malaysia •Experienced handling an event under the company •Learning how to communicate with people. •Learning how to promote company’s product, doing marketing, sales and processing. •Make a profit for the company. •Learn to observe event that happen all around Malaysia •Experienced handling an event under the company



Playground Borneo

• Mid Valley

• Sales Assistant

  • Sep 2014 - Jan 2015

  •Open shop and manage for morning display set up at the shop •Learning how to communicate with people. •Learning how to promote company’s product, doing marketing, sales and processing. •Make a profit for the company. •Stock count every month •Open shop and manage for morning display set up at the shop •Learning how to communicate with people. •Learning how to promote company’s product, doing marketing, sales and processing. •Make a profit for the company. •Stock count every month