Experience

SKURIO
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Sales Development Representative - MENA

  • Dec 2022 - Present

GTM International
• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee
• Sales Operations - MEA

  • Jan 2022 - Present


United software company

• Marketing office manager ( female section ) at United software Company

  • Jan 2015 - Jan 2018

  1. Overseeing general office operation. 2. answering a high-volume of incoming phone calls and delivering world-class service to our customers. 3. Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity 4. Producing reports, composing correspondence, and drafting new contracts. 1. Overseeing general office operation. 2. answering a high-volume of incoming phone calls and delivering world-class service to our customers. 3. Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity 4. Producing reports, composing correspondence, and drafting new contracts.



Aramex

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Executive

  • Mar 2013 - Apr 2014

  - COMMUNICATE CLEARLY AND EFFECTIVELY WITH CUSTOMERS. - ALLEVIATE ANY CUSTOMER ISSUES OR COMPLAINTS - ASSIST CUSTOMERS WITH SHIPMENT RETRIEVAL; CASH HANDLING - EXPLAIN ARAMEX AS WELL AS SHOP AND SHIP SERVICES AND PRODUCTS. - COMMUNICATE CLEARLY AND EFFECTIVELY WITH CUSTOMERS. - ALLEVIATE ANY CUSTOMER ISSUES OR COMPLAINTS - ASSIST CUSTOMERS WITH SHIPMENT RETRIEVAL; CASH HANDLING - EXPLAIN ARAMEX AS WELL AS SHOP AND SHIP SERVICES AND PRODUCTS.



Extensya

• Jordan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2011 - Feb 2013

  - MAINTAIN CUSTOMER SERVICE INTERACTION OVER THE TELEPHONE ACCORDING TO COMPANY POLICIES & GUIDELINES. - SERVE CUSTOMERS THROUGH MULTIPLE COMMUNICATION CHANNELS, PRIMARILY BY TELEPHONE, EMAIL AND POSSIBLY WEB CHAT AT A LATER STAGE. - ENSURE THE QUICK AND EFFICIENT RESOLUTION OF CUSTOMERS QUERIES. - MAINTAIN CUSTOMER SERVICE INTERACTION OVER THE TELEPHONE ACCORDING TO COMPANY POLICIES & GUIDELINES. - SERVE CUSTOMERS THROUGH MULTIPLE COMMUNICATION CHANNELS, PRIMARILY BY TELEPHONE, EMAIL AND POSSIBLY WEB CHAT AT A LATER STAGE. - ENSURE THE QUICK AND EFFICIENT RESOLUTION OF CUSTOMERS QUERIES.